Intake Specialist - Mental Health Services Program

Easter Seals Florida Inc; Toronto; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Professional development

Medical plan

Dental plan

Vision plan

Paid holidays

Vacation time

Sick time

Personal time

Employee assistance

Supplemental insurance

403B plan

Wellness program

Work life balance

Job summary

Easterseals Florida is seeking a compassionate Intake Specialist to serve as the welcoming first point of contact for individuals and families seeking mental health services. You’ll guide clients through intake paperwork, scheduling, and account setup, and coordinate access to services with attention to confidentiality.

In this full-time role, you’ll greet families by phone and email, obtain insurance authorizations, maintain records, and support grant reporting while contributing to a team that

Qualifications

• High School Diploma required
• Bachelor’s degree preferred
• At least 1 year of administrative or office experience
• Experience with medical billing, scheduling, or mental health services is a plus
• Familiarity with Microsoft Outlook, Word and Excel
• Strong communication, organization, and customer service skills
• Professionalism and care when handling confidential information
• Flexibility to work occasional extended hours or special events
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)
• An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment

Responsibilities

• Warmly greet and support families by phone and email as they begin services
• Guide clients through intake paperwork, scheduling, and account setup
• Coordinate appointments and help ensure timely access to services
• Obtain and track insurance authorizations and payment arrangements
• Communicate approvals and next steps with families, providers, and billing teams
• Maintain accurate records, reports, and databases
• Support grant reporting, provider documentation compliance, and community outreach events
• Always uphold confidentiality, privacy standards, and our organizational values

Skills

Administrative experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Communication skills

Customer service

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Outlook

Job description

Description

Pay rate will be $18.00 per hour, including insurance and time off benefits

Full time position working 40 hours per week

Work schedule will be Monday through Friday, 8:00 am to 5:00 pm

Easterseals Florida is looking for a compassionate and organized Intake Specialist to be the welcoming first point of contact for individuals and families seeking mental health services. In this role, you’ll guide families through the intake process, help remove barriers to care, and provide essential administrative support that keeps services running smoothly.

If you enjoy helping people, thrive in a fast-paced environment, and value teamwork and purpose-driven work, we’d love to meet you.

What we offer

• Live and on demand Professional Development opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays, Vacation, Sick, and Personal Time
• Employee Assistance Program
• Several Supplemental Insurance Policies
• 403B Savings Plan
• Easterseals Cares Wellness Program
• Work Life Balance
• The Opportunity to Make a Difference in the Community and the Organization

What You’ll Do

• Warmly greet and support families by phone and email as they begin services
• Guide clients through intake paperwork, scheduling, and account setup
• Coordinate appointments and help ensure timely access to services
• Obtain and track insurance authorizations and payment arrangements
• Communicate approvals and next steps with families, providers, and billing teams
• Maintain accurate records, reports, and databases
• Support grant reporting, provider documentation compliance, and community outreach events
• Always uphold confidentiality, privacy standards, and our organizational values

What We’re Looking For

• High School Diploma required; Bachelor’s degree preferred
• At least 1 year of administrative or office experience
• Experience with medical billing, scheduling, or mental health services is a plus
• Comfort using Microsoft Outlook, Word, and Excel
• Strong communication, organization, and customer service skills
• Professionalism and care when handling confidential information
• Flexibility to work occasional extended hours or special events
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)
• An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP) .

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at [phone], [e-mail], 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.