Intake Coordinator (32746)

Direct IME, Corp.; Markham; Hybrid; CAD 30,000 - 34,000; Full time

Job summary

Direct IME, Corp. in Markham, Ontario, is seeking a dedicated Intake Coordinator to manage referrals from receipt through scheduling and attendance confirmation. The role involves intake, scheduling, medical document review, data entry, and client communications within a fast-paced environment.

The position runs Monday to Friday, 8:30am–4:30pm, with a strong emphasis on accuracy, confidentiality, and collaboration with physicians’ offices to ensure timely examinations and proper documentation.

Qualifications

• High school diploma or equivalent required.
• A minimum of one year related experience; or equivalent combination of training and experience.
• Experience in a medical or legal office preferred.

Responsibilities

• Handle intake of new referrals from various sources.
• Review for complete information and determine the appropriate assessor for benefits.
• Enter referral information into IME-Centric and add case notes.
• Schedule examinations through IME Centric for single and multiple assessments.
• Schedule and confirm appointment dates with physicians' offices.
• Communicate with clients about scheduling, changes, and medical records.
• Coordinate with the client to obtain required medical records.
• Review documents for conflicts and confidentiality; route to the correct queue.
• Communicate changes due to cancellation or rescheduling with physicians and clients.
• Arrange for interpretation, chaperones, transportation, and site rentals as needed.
• Make reminder calls to examinees and confirm attendance.

Skills

Multi-line phone handling

Office software

Typing speed 35 WPM

Follow instructions accurately

Communication skills

Independent and focused work

Education

High school diploma or equivalent

1 year related experience

Experience in medical or legal office preferred

Job description

Job DetailsJob Location: Markham, ON L3R 3T7Position Type: SeasonalSalary Range: $22.00 - $25.00 HourlyTravel Percentage: None

Direct IME is looking for a full-time Intake Coordinator to join our team!

The Intake Coordinator handles all aspects of a referral from receipt of referral through scheduling, to on to confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical documents, customer service, data entry, telephone duties, and clinic coverage.

The schedule is Monday to Friday 8:30am-4:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handles the Intake of new referrals of various types from a variety of sources
• Reviews for complete information, appropriateness of assessor requested for benefits in question, determine if CAT review is required
• Inputs referral information into IME-Centric, adding case notes and archives emails in IME-Centric per Company policies
• Schedules examinations through IME Centric for single and multiple assessments
• Schedules and confirms appointment dates and times with physicians' offices
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images. Communicate with examinee as required by the client.
• Coordinates with the client to obtain required medical records prior to examination
• Reviews medical documents to check for conflict of interest, breaches in confidentiality, remove duplicates and confirm questions have been received and match the type of assessment requested. Moves cases to the appropriate queue to have medical documents sent to the assessor.
• Communicates with physicians, clients and or examinees regarding any changes due to cancellation or rescheduling
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation
• Make reminder calls to examinees in advance of the assessment date
• Confirms if examinee has attended assessment and requests consent forms. Inform client of any no shows and ask for direction.
• Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information
• Assists with clinic coverage as required
• Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc. Arranges for diagnostic tests as required.
• Monitors various work queues to ensure all cases are followed up on and moved forward per company standards
• Participate in various educational and or training activities as required
• Other duties as assigned

QualificationsEDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required.
• A minimum of one year related experience; or equivalent combination of training and experience.
• Experience in a medical or legal office preferred.

QUALIFICATIONS

• Ability to handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone
• Must be able to type a minimum of 35 W.P.M.
• Ability to follow instructions and respond to upper managements’ directions accurately
• Demonstrates accuracy and thoroughness.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive, team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.

ABOUT US:

Direct IME is one of Canada’s leading providers of independent medical assessments for a reason: your goal is our goal. At Direct IME we provide services to the legal community as well as insurers and employers. In the medical-legal sector whether its liability, medical malpractice, plaintiff or defense counsel, we provide unbiased medical reports across the entire spectrum. In the employment and insurance sector we assist in facilitating healthy employees and satisfied plan members through timely diagnosis, pro-active objective treatment recommendations, and most importantly, evidentiary opinion on return to work.

Direct IME is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under provincial or federal laws.