Intake Coordinator

Socket.dev; Hamilton; On-site; CAD 52,000 - 72,000; Full time

Job summary

Socket.dev is seeking an Intake Coordinator to manage sick leaves, including STD/LTD applications, HOOPP accruals, and disability processes. You will provide timely documentation and reporting while collaborating with HSW Ability & Attendance, HR Shared Services, and other stakeholders.

The role requires 1-3 years HR experience, understanding of Employment Standards Act and unionized multi-site environment, strong communication, and proficiency with MS Office and HRIS.

Qualifications

• Disability management or HR management education required
• 1-3 years of HR experience
• Experience in a large unionized multi-site environment
• Strong understanding of Employment Standards Act and union collective agreement interpretation
• Excellent written and verbal communication in customer service
• Proficiency with MS Office and HRIS
• Strong critical thinking, problem analysis and solution development
• Ability to handle stressful issues and communicate professionally
• Ability to work with tact, diplomacy and confidentiality
• Ability to work independently, organize and prioritize tasks
• Excellent communication and interpersonal skills

Responsibilities

• Process sick leaves including STD/LTD claims and HOOPP accruals
• Prepare employer statements and provide earnings and eligibility information to carriers
• Collaborate with HSW Ability & Attendance team, HR Shared Services and stakeholders

Skills

HR generalist

Communication

Critical thinking

Confidentiality

Organization

Customer service

Policy interpretation

Stress management

Independence

Problem solving

Prioritization

Education

Community College - Disability Management or HR Management

Tools

HRIS systems

Job description

The Intake Coordinator is responsible for the processing of sick leaves including initiating Short Term Disability (STD) claims, applications for Long Term Disability (LTD), occupational claims and applications for HOOPP free accrual. The Coordinator provides hands on, consistent support to ensure accurate and timely administration of sick leaves with necessary and accurate documentation and reporting. This includes completion of STD/LTD Employer statements, providing earnings information and eligibility information to the long term disability carrier and external insurance companies. This requires working closely with members of the HSW Ability & Attendance team, HR Shared Services, HR Services, Labour Relations, and other stakeholders as required.

• 1. Community College - Disability Management or Human Resources Management
• 2. 1-3 years experience in Human Resources required
• 3. Experience working in a large unionized multi-site environment
• 4. Strong understanding of the Employment Standards Act, a strong ability to interpret the CollectiveAgreement language and the ability to review and understand policies and procedures within theorganization
• 5. Experience in customer service role written and verbal communication skills
• 6. Proficiency with MS Office and HRIS
• 7. Excellent abilities in critical thinking, problem analysis, and solution development
• 8. Ability to handle stressful issues and communicate with a variety of people and situations in a courteous, professional manner
• 9. Ability to work with tact, diplomacy, and confidentiality
• 10. Ability to work independently, organize and establish priorities and ensure project and task deadlines are met
• 11. Excellent communication (verbal and written) and interpersonal skills