Intake Consultant

Homewood Health; British Columbia; On-site; CAD 50,000 - 55,000; Full time

Job summary

Homewood Health is a leading mental health organization dedicated to person-centered care and continuous learning. The Intake Consultant will play a pivotal role in connecting clients to the right treatment services and guiding admissions, while coordinating with clinical and finance teams to ensure smooth service delivery.

The role requires strong communication, organization, and collaboration skills, with a focus on accurate data handling and customer service excellence at Canada’s top

Qualifications

• 2-3 years’ experience in a professional business environment, health-related field.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office and Salesforce lead tracking software.
• Ability to work well with others and take responsibility for actions and decisions.
• Embraces new ideas and ways to do things and supports sustainable practices.
• Detail-oriented individual who works accurately.

Responsibilities

• Being the first point of contact for clients seeking access to our national continuum of treatment services.
• Identifying which of our services is the best fit against the expressed need and articulating the value of our programs to convert interest to admission.
• Collaborating with internal stakeholders to ensure the clients’ needs are addressed and the treatment admission progresses.
• Managing leads within sales tracking software.
• Setting up clients in financial software, drafting payment agreements and forwarding these to clients, and processing payments.
• Participating in team meetings and supporting national sales colleagues as appropriate.
• Acting as a Subject Matter Expert for processes and applications re: any proposed enhancements.

Skills

Verbal & written communication

Organizational skills

Team player

Adaptability

Detail-oriented

Education

Diploma in Business Administration

Diploma in Psychology

Diploma in Sociology

Health-related field diploma

Tools

Microsoft Office

Salesforce

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

Hours of work: Monday thru Friday 9am to 5pm (Pacific Standard Time)

As an Intake Consultant you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Being the first point of contact for clients seeking access to our national continuum of treatment services
• Identifying which of our services is the best fit against the expressed need and articulating the value of our programs in order to convert the interest to an admission
• Collaborating with internal stakeholders (e.g., Clinical, Finance, etc.) to ensure the clients’ needs are addressed and the treatment admission progresses
• Managing leads within sales tracking software
• Setting up clients in financial software, drafting payment agreements and forwarding these to clients, and processing payments
• Participating in team meetings and supporting national sales colleagues as appropriate
• Acting as a Subject Matter Expert for processes and applications re: any proposed enhancements

What we’re looking for:

• Diploma in Business Administration, Psychology, Sociology, or Health-related field
• 2-3 years’ experience in a professional business environment, health-related field
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Proficiency with Microsoft Office and lead tracking software (Salesforce)
• Ability to work well with others and takes responsibility for actions and decisions
• Embraces new ideas and ways to do things and supports the achievement of sustainable practices
• Detail-oriented individual who works accurately

Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance. Pay range for this position is 50,000 to 55,000 annually .

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.

Skills

Preferred

Business Acumen - Communication Intermediate

Telephonic skills in crisis assessment Intermediate

Behaviors

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Motivations

Preferred

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Associates or better in Health Studies or related field.

Associates or better in Psychology or related field.