Intake Advisor - Health and Wellness

1050 Suncor Energy Services Inc.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Pension and savings plans with company

Health, dental, and vision benefits

Generous vacation and personal time

Internal mobility and training

Job summary

Suncor Energy Inc. is hiring for an Intake Advisor in Calgary to support the initial stages of STD and WCB claims. You will adjudicate claims, educate stakeholders, and ensure compliant case management practices while maintaining health information privacy.

This role is office-based and requires strong prioritization and communication skills. Ideal candidates have 2+ years of disability management experience and a bachelor’s degree in medical or human sciences.

Qualifications

• Bachelor’s degree in medical or human sciences or equivalent experience.
• At least 2 years of claims or disability management experience.
• Strong knowledge of disability management practices and relevant legislation.
• Proficiency with Microsoft Office; experience with Cority software.

Responsibilities

• Adjudicate and initially manage employee STD claims in accordance with legislative requirements and Suncor’s case management process and practices.
• File workers’ compensation claims in accordance with legislative requirements and Suncor’s case management process and practices.
• Assess employee fitness for work and communicate same to the business area.
• Educate and inform key stakeholders on the requirements of short-term disability and WCB programs, including roles, responsibilities, expectations, and consequences.
• Apply critical thinking and problem-solving skills to exercise ethical and professional judgment in determining the appropriate collection, use, and disclosure of personal health information.
• Maintain up-to-date and accurate electronic documentation and internal records.

Skills

Disability management

Communication

Prioritization

Problem solving

Education

Bachelor’s degree in medical or human sciences

Tools

Cority software

Microsoft Office

Job description

At Suncor, we produce and provide energy. When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

Are you a Disability Management professional with continuous improvement and lifelong learning mindset? We are hiring Intake Advisors into our integrated disability management (IDM) team for our Calgary office. Applying strong communication and prioritization skills, you will be responsible for supporting employees through the initial stages of short-term disability (STD) and Workers’ Compensation Board (WCB) claims in a timely and efficient manner.

Suncor offers a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development

Responsibilities

• Adjudicate and initially manage employee STD claims in accordance with legislative requirements and Suncor’s case management process and practices
• File workers’ compensation claims in accordance with legislative requirements and Suncor’s case management process and practices
• Assess employee fitness for work and communicate same to the business area
• Educate and inform key stakeholders on the requirements of short-term disability and WCB programs, including roles, responsibilities, expectations, and consequences
• Apply critical thinking and problem-solving skills to exercise ethical and professional judgment in determining the appropriate collection, use, and disclosure of personal health information
• Maintain up-to-date and accurate electronic documentation and internal records

Minimum Requirements

• At least 2 years of claims and / or disability management experience
• A bachelor’s degree in the medical or human sciences fields, or an equivalent combination of education and experience in the medical or insurance fields
• Good knowledge of best practices in disability management and the relevant legislation
• Basic knowledge of STD plans and long-term disability contracts
• Proficiency with Microsoft Office; experience with Cority software

Location and other Key Details

• This is an office-based role.
• You will work out of our Calgary head office, located in the Suncor Energy Centre at 150-6th Ave S.W.
• Hours of work are a regular 40-hour work week, Monday to Friday
• Our professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of work

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.

At Suncor, our vision is to be Canada’s leading energy provider respected for our people, performance, sustainability and relationships that together create value-added contributions to society, communities, customers and shareholders. Top Employer: Suncor Energy Inc.