Insurance Services Manager

Coastal Community; McBride; On-site; CAD 72,000 - 87,000; Full time

Job summary

Integris, a division of Coastal Community Credit Union, is seeking an Insurance Services Manager in McBride, BC. You will be responsible for full branch operations, staff performance, leadership development, and achieving financial results.

The role involves developing annual business plans, monitoring results, and driving profitable growth through sound cost management and effective cross-referral strategies. Strong leadership and regulatory compliance are essential.

Qualifications

• CAIB designation preferred and a Level 3 Insurance License.
• 5 - 10 years’ experience in the Insurance industry, with some supervisory experience preferred.
• Integris will consider a lesser qualified candidates having a desire to pursue a higher level role in a growth position, with a Level 2 Insurance licensed, and 5 years progressive insurance experience.

Responsibilities

• Oversee insurance branch operations, including staff performance and development.
• Develop annual insurance business plans, budgets, and financial objectives to achieve corporate goals.
• Monitor insurance results, verify reports, and present outcomes to senior management and head office.
• Ensure profitable growth by controlling expenses and maximizing income opportunities.
• Establish leadership within the branch, guiding staff to achieve results and reinforce corporate directions and culture.
• Maintain compliance with industry regulations and internal policies while mitigating risks.

Skills

Leadership

Budgeting

Staff coaching

Performance management

Compliance

Education

CAIB designation

Level 3 Insurance License

Job description

McBride Insurance Agency
McBride, BC V0J 2E0, CAN

Description

*Posting Deadline: Please submit your application by 11:59 PM PST, October 8, 2026*

Position Type: Permanent

From Here. All In. For you

We're a financial services co-operative with expansive reach across North Central BC, Vancouver Island, and the Gulf Islands, and we’ve got an exciting opportunity for you. Integris, a division of Coastal Community Credit, is looking for an Insurance Services Manager

What’s the role?

In this dynamic role, you will be fully responsible for insurance branch operations, including staff performance, leadership development and financial results.

Your duties will include:

• Developing annual insurance business plans, budgets, and financial objectives to achieve corporate goals
• Monitoring insurance results, verifying reports, and presenting financial service, and operational outcomes to senior management and head office.
• Ensuring profitable growth by controlling expenses, applying internal checks and balances, and maximizing income opportunities.
• Evaluating business conditions, maintaining reporting lines to senior management.
• Proactively identifying opportunities for insurance operations to enhance corporate results, including new products or services.
• Establishing self as a leader within the branch, guiding staff to achieve results and reinforcing corporate directions and culture.
• Fostering a positive, professional work environment that encourages employee growth, motivation and productivity.
• Keeping staff well-informed by effectively communicating organizational updates, insurance information, and corporate initiatives.
• Overseeing the rollout of approved products and services, providing necessary training and support.
• Assessing staff licensing and educational needs, collaborating with the Talent Development Specialist to ensure compliance and professional development.
• Establishing proactive models, setting expectations, and driving achievement of annual office goals while fostering a strong service and sales culture.
• Tracking office and individual results, providing coaching to enhance service levels and promoting needs-based sales.
• Directing and supporting the launch of new insurance products, services, and seasonal marketing campaigns to drive growth.
• Ensuring high-quality service delivery, resolved high-level member complaints, and encouraging cross-referrals across divisions.
• Ensuring compliance with industry regulations, internal policies, and security procedures while demonstrating sound judgment in assessing and mitigating risks.
• Overseeing office operations, resource allocation, and budgetary controls to maintain smooth and cost-effective business functions.
• Formulating, recommending, and enforcing policies and procedures in alignment with company goals and regulatory requirements.
• Leading, supporting, and recruiting staff to foster a productive and compliant insurance environment.
• Ensuring the effective utilization and security of human, financial, and physical assets across the organization.
• Coaching, mentoring, and supporting insurance staff to ensure established results are achieved, members receive legendary service, and policies and procedures are followed.
• Acting as a role model for other staff and overseeing day-to-day performance of Insurance staff.
• Dealing with staff performance issues and human resources issues.
• Completing and conducting Performance Coaching process with input from the HR team.
• Developing direct reports for current position responsibilities and assisting with career development plans.
• Working with and appropriately using the expertise of other department’s specialties.
• Providing input and support to senior management that assists in creating and maintaining a member focused, service and sales organization including type of products and services.
• Providing branch support and input for experts involved in special projects (i.e., product design, banking systems, and member marketing).
• Participating in annual corporate business planning to represent the Insurance division and providing information and input regarding this specialty area.
• Providing insurance support and input for experts involved in special projects (i.e., product design, insurance systems, and member marketing).

What are we looking for?

Ideally, you are a flexible, collaborative team player with:

• CAIB designation preferred and a Level 3 Insurance License.
• 5 - 10 years’ experience in the Insurance industry, with some supervisory experience preferred.
• Integris will consider a lesser qualified candidates having a desire to pursue a higher level role in a growth position, with a:
• Level 2 Insurance licensed, and 5 years progressive insurance experience.

Who are we?

Integris is a division of Coastal Community Credit Union, together:

• We’re 100% member-owned, with all decisions made locally - right here in BC.
• We’re a growing organization with $5.6 billion in assets under management.
• We offer banking, insurance (including ICBC Autoplan), financial planning, and group benefits to over 110,000 members in North Central BC, Vancouver Island, the Gulf Islands.
• We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Integris, a division of Coastal Community Credit Union, we believe in making life better for our members, our neighbours and the communities we call home. We believe that strong communities are built by people who care - and that’s exactly who we are looking for.

From Here. All In. For You. Is more than just a tagline. It’s our commitment to showing up, lending a hand, building meaningful relationships and creating opportunities that help our communities thrive.

Here’s How We Do It: We put people first. We invest in our communities. We work together to create positive change. Whether we’re helping a family reach their financial goals, supporting a local business, or volunteering at community events, we’re driven by a shared purpose - to make a difference where it matters most.

We’re looking for people who care deeply about their community and believe great service starts with genuine relationships. If you’re passionate about making a difference, building meaningful connections and helping communities thrive, you’ll feel right at home here.

Being a member of Integris means being part of something bigger than yourself. It may feel different than other places you’ve worked - and that’s because here, different is how it’s done.

Career Band Range (Annual Salary) - $71,799.00 to $86,853.00