Insurance & Service Advisor, Contact Centre

BCAA; Burnaby; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Salary bonus program

Pension plan

Flexible benefits

Paid time off

Member discounts

Job summary

BCAA in Burnaby, BC is hiring Regular Full-Time Service Advisors for our Member Contact Centre. You will handle calls to promote BCAA insurance products, service members, and help determine the best coverage.

You will collaborate with support teams and underwriting, maintain licensing, pursue CAIB if possible, and grow toward becoming an Insurance Advisor while delivering exceptional customer service.

Qualifications

• Two years’ experience in a sales and service environment.
• Level 1 Insurance license (or commitment to secure within 45 days).
• Completion of Autoplan Essentials or plan to complete within three months.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology; MS Office (Word, Excel, PowerPoint, Outlook).
• CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

Responsibilities

• Work with customers over the phone to promote BCAA insurance products and services.
• Collaborate with Support Teams and Underwriting to recommend the right coverage.
• Identify cost-saving opportunities to support customers’ life events and future needs.
• Provide exceptional customer service and meet sales goals.
• Participate in training to become an Insurance Advisor and maintain licensing.

Skills

Sales experience

Insurance license

Autoplan Essentials

Errors & Omissions

MS Office

CAIB certification

ICBC systems

Multilingual ability

Job description

BCAA in Burnaby, BC is hiring Regular Full-Time Service Advisors for our Member Contact Centre. You will handle calls to promote BCAA insurance products, service members, and help determine the best coverage.

You will collaborate with support teams and underwriting, maintain licensing, pursue CAIB if possible, and grow toward becoming an Insurance Advisor while delivering exceptional customer service.