Insurance Analytics Associate (Remote First)

Zensurance; Toronto; Remote; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Remote-first setup

Home office allowance

Office-in-a-box tech equipment

Half days before public holidays

Flexible health & dental plans

Parental leave top-up

Education assistance reimbursements

Weekly Friday huddles

Team-building events

Job summary

Zensurance is hiring for a Strategy & Operations role in Canada (GTA). You will support strategic priorities, optimize online insurance offerings, and collaborate with Insurance Analytics and Underwriting to expand product features on the website.

A junior-level contributor helps grow GWP while managing risk. You’ll leverage data to identify opportunities, improve questionnaires, and drive pricing strategies, reporting, and stakeholder communications.

Qualifications

• University degree in an analytical field (e.g. Business, Mathematics).
• Experience in the insurance industry.
• Advanced analytical skills with attention to detail.
• Superior skills in Microsoft Excel and Google Sheets.
• Advanced proficiency level in Microsoft Office or Google Docs Suite.
• A passion for learning, coaching and continuous improvement.
• Robust collaboration skills and ability to influence others.
• Ownership mindset and agile, project-based adaptability.
• Effective communication with external carriers and internal leaders.
• Knowledge of Looker, Amplitude, Salesforce a plus; Confluence/Jira a plus.

Responsibilities

• Insurance offerings: support management of internal MGA programs and optimization.
• Analyze online and referral underwriting appetite using data analyses.
• Pricing: inform pricing via profitability analyses and market trends.
• Question sets: improve wording and underwriting approaches.
• Policy documents: update automation to reflect underwriting changes.
• Collaborate with Insurance Analytics and Underwriting on changes, implement on website and tools.
• Reporting and analytics: build reports with Looker, Salesforce, Amplitude, Excel.
• Support analytics managers with data analyses for projects.
• Online questionnaire: analyze and implement UX/underwriting improvements with Flow Writer or tickets.

Skills

Analytical thinking

Attention to detail

Collaboration

Communication

Ownership mindset

Agile mindset

Education

Analytical degree (Business/Math)

Tools

Looker

Amplitude

Salesforce

Confluence

Jira

Job description

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

• Deloitte’s Technology Fast 50 (2023, 2024, 2025)
• Deloitte’s Technology Fast 500 (2024, 2025)
• Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you’re looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

Join a purpose-driven, winning team committed to delivering results within an inclusive and high-performing culture! Our values are rooted in making data-driven decisions and taking calculated risks that add value to both the user and the company.

As a member of the Strategy & Operations Department, you will be a junior-level professional reporting to the Business Lead, Insurance, Strategy & Operations. In this role, you'll support the department leadership team in executing strategic priorities and achieving department objectives, including:

• Insurance Programs: grow and portfolio manage internal insurance programs through data-driven decision making.
• Flows: Optimize our online questionnaires across all lines of business.
• Zen People Relationships: Support others at Zensurance to meet company goals and continuously improve broker and underwriting effectiveness and efficiency.

Our Strategy & Operations department collaborates closely with the Executive Team and the entire company to grow and optimize Zensurance to meet all our company goals.

As an individual contributor, you'll focus on a subset of insurance offerings with moderate complexities on the Zensurance website, supporting the company in reaching its overall Growth Written Premium (GWP) targets in a risk-aware manner.

You will also collaborate closely with Insurance Analytics Managers to implement features and expansions to insurance products on the website. The role involves systematic leveraging of our data to identify customer needs and areas of opportunity to optimize our online insurance offerings.

Metrics for success:

• Instant Price %: Maximize the % of online submissions that see a price.
• Insurance Program Performance: New Business and Renewal GWP growth while maintaining target loss ratios.
• Flow Performance: Enhance user experience while meeting underwriting needs to price submissions online.
• Zen People Relationships: Develop collaborative and productive relationships with others at Zen.

This is a remote-first role within the GTA. #LI-Remote

Responsibilities:

• Insurance Offerings: Support the overall management of internal MGA programs, which includes optimizing the multiple areas.
• Online and referral underwriting appetite: using data analyses, find areas of opportunity to grow underwriting appetite that will have the most impact on instant price and written premium.
• Pricing: make recommendations on pricing through profitability analyses, market trends, and pricing optimization performance.
• Question sets: make recommendations on improvements to question sets based on drop off analyses, simplifying phrasing, and simplifying the underwriting approaches.
• Policy document automation: make updates to the document automation based on underwriting changes and expansions where needed.
• Collaborate with the Insurance Analytics managers and Underwriting Specialists on these changes, and implement the agreed upon changes on the website, guidelines, and training tools, and communicate changes to the operational underwriting and sales teams.
• Reporting and Analytics: Utilise Looker, Salesforce, Amplitude, and Excel to build insurance team related reports and find insights through data analyses.
• Support the Insurance Analytics Managers with data analyses to support team projects.
• Online Questionnaire: In collaboration with the Insurance Analytics Managers, use data to find areas of opportunity for improvement to customer experience and underwriting needs in the online questionnaires, implement the changes on the website using Flow Writer or creating tickets for developers, and track the impact of the change once live.

Requirements:

• University degree in an analytical field of study (e.g. Business, Mathematics).
• Experience in the insurance industry (course, internship, work experience, etc.).
• Advanced analytical skills with attention to detail. The ability to synthesize insights and develop improvement opportunities.
• Superior skills in Microsoft Excel and Google Sheets.
• Advanced proficiency level in Microsoft Suite (Word, PowerPoint, etc.) or Google Docs Suite.
• A passion for learning, coaching and continuous improvement.
• Robust collaboration skills. The ability to influence others and build effective working relationships.
• An ownership mindset and self-drive to create business value and solve problems.Ability to change priorities and work in an agile, project-based environment.
• Able to communicate effectively, both with external insurance carriers, and internal senior leaders and stakeholders.
• Knowledge of analytics-based software (e.g., Looker, Amplitude, Salesforce) a plus.
• Proficient knowledge of product management software (e.g., Confluence and Jira) a plus.

$60,000 - $70,000 a year

The salary range for this role is $60,000 to $70,000, not including the annual discritionary bonus and any additional performance-based incentives.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based case incentive awards.

Benefits & Perks at Zensurance:

Work Your Way

• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays: Enjoy half days before long weekends

Your Health, Your Way

• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first

Investing in Your Growth

• Education assistance reimbursement for courses, conferences, books, and memberships
• Opportunities to learn from industry experts and grow your career

Staying Connected

• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person team-building events to strengthen our culture

We’re building something special. Come be a part of it!

AI Tools and Your Interview:

We know AI is a valuable tool, and you’re welcome to use it to prepare for your interview. However, please don’t use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.

Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.

Diversity & Inclusion:

Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.