Insurance Advisor, Sales & Service

Apollo Insurance Brokers Limited; Toronto; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

APOLLO Insurance Brokers Limited in Toronto, Ontario, is seeking a client-centric Insurance Advisor to join our growing team. This role focuses on serving customers from needs assessment to policy binding, with strong emphasis on sales and service excellence.

Hours are within 9am-7pm EST, Monday to Friday; no cold calling. Compensation ranges from CAD 50,000 to CAD 55,000 plus commission, with comprehensive benefits and growth opportunities.

Qualifications

• 1+ years of experience in a Broker/Advisor role.
• RIBO License required.
• Experience with personal lines insurance products and claims process.
• Passion for Sales & Customer Service.
• Excellent written and verbal communication skills.
• Attention to detail and ability to manage multiple clients.
• Independent, self-motivated, ambitious and competitive in a fast-paced environment.

Responsibilities

• Assist prospective insurance clients provided to you by APOLLO.
• Assess the needs of potential clients to advise on coverage requirements.
• Engage with prospective clients to convert requests for insurance into customers.
• Provide end-to-end support from information gathering, quoting, to binding.
• Suggest operational improvements to enhance customer experience.
• Give feedback to improve products and services over time.
• Serve APOLLO’s book of business with top-notch customer service across channels.

Skills

RIBO License

Broker/Advisor experience

Personal lines insurance

Sales & customer service

Communication skills

Multitasking

Self-motivated

Job description

About APOLLO

APOLLO is Canada’s leading insurtech. Our platform launched in 2019 and has since become a major player in the Canadian fintech landscape, providing Canadians with comprehensive and cost-effective tenant and small business insurance. We replace the traditionally painful paper-based, manual insurance buying process with a simple and immediate digital ecommerce experience, in line with modern customers’ expectations.

About APOLLO

APOLLO is Canada’s leading insurtech. Our platform launched in 2019 and has since become a major player in the Canadian fintech landscape, providing Canadians with comprehensive and cost-effective tenant and small business insurance. We replace the traditionally painful paper-based, manual insurance buying process with a simple and immediate digital ecommerce experience, in line with modern customers’ expectations. We are a team of empowered and motivated individuals who are committed to building a great company at the forefront of disrupting a $5 trillion dollar global industry. This position offers a chance for the right candidate to make a significant impact alongside an integrated, dynamic team committed to innovation and shaping the future. We’re humbled to have won multiple awards and recognition including Insurance Business Canada’s 5-Star MGA 2025, Prestige Awards Insurance Provider of the Year 2025, Proptech30 2025, Insurance Business Canada’s 5-Star Claims 2024, Insurance Business Canada’s Top Insurance Employer 2022 & 2021 and Digital Innovator of the Year 2022, Insurance-Canada.ca’s 2021 Technology Award, and LinkedIn’s Top Startups 2021.

What You’ll Deliver

We are looking for a client centric Insurance Advisor to join our growing team. This is a fantastic opportunity for a growth & service oriented professional who holds themselves to the highest standards and aligns their success with that of the customer.

Hours: The APOLLO Agency operates from 9am-7pm EST, Monday - Friday. Advisors will be required to work shifts within those time frames.

Note: No cold calling or prospecting required.

Responsibilities -

• Assist prospective insurance clients provided to you by APOLLO
• Assess the needs of potential clients to advise on coverage requirements
• Engaging contact with prospective clients to convert requests for insurance into customers
• Offer continuous support from information gathering, quote and to bind to deliver a seamless client experience in a timely manner
• Recommend operational improvements in our processes to help further improve overall customer experience
• Provide feedback and insights to enhance products offerings over time
• Servicing APOLLO’s book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone)
• Ensure clients fully understand policy coverage and exclusions through clear and concise communication
• Maintain current customer base by delivering exceptional service with a strong sense of ownership.
• Reporting new claims and leading clients through claims process from a place of empathy
• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions, policy changes and inquiries
• Other duties as assigned

This role is an opportunity to grow, demonstrate your abilities, and make your mark in the company that’s always reaching for more.

Skills And Qualifications

• 1+ years of experience in a Broker/Advisor role
• RIBO License required
• Experience with personal lines insurance products and claims process
• Passion for Sales & Customer Service
• Excellent written and verbal communication skills
• Attention for detail and demonstrated flexibility in managing multiple clients at a time
• Independent, Self Motivated, Ambitious and Competitive individual able to thrive in a fast paced environment

What We’re Looking For

We believe it starts with our PEOPLE.

The APOLLO values:

Courage, Adventure, Integrity, Candor and Desire.

Integrity

You do what you say you’ll do, own it if you can’t, and achieve greatness by working with a high moral standard.

Candor

You are open to ideas and are objective in your thinking.

Adventure

You are passionately curious, constantly seeking the unknown and pushing the boundaries of what is possible.

Desire

You want things to be better. For our clients, suppliers, investors, co-workers, family, community, and ourselves - because excellence matters.

Courage

You are not held back by fear. You will explore any idea and take on any challenge in pursuit of great opportunity.

APOLLO believes in a team approach where all members have equal opportunity to voice ideas to advance the company and our stakeholders. A collaborative approach, strong initiative, and a desire to achieve greatness are crucial qualities we look for in teammates.

Disclosures

This is a current open vacancy.

Compensation: APOLLO is committed to fair and equitable compensation for all of our team members. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $50,000-$55,000 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes the below Benefits & Perks. This position is also eligible for commission.

Background checks: All successful candidates will be required to go through a background check process including references, employment verification, and a criminal record check.

Benefits & Perks

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

We’re not just looking for another employee. We’re looking for someone ready to join us on this journey. Are you in?

APOLLO is an equal opportunity employer. We celebrate and embrace our diverse, inclusive work environment and welcome members of all backgrounds and perspectives to apply. We’re committed to developing and maintaining a culture rooted in our core values, that is supportive and respectful of all backgrounds and perspectives.

APOLLO is committed to providing an accommodating recruitment process. If you require any accommodation, please email us at [e-mail] and we’ll work with you to meet your accessibility needs.