Insurance Advisor, Home and Auto - Advice Centre (Bilingual)- EN

RBC Insurance; Saint-Jérôme; On-site; CAD 40,000 - 60,000; Full time

Job summary

RBC Insurance is seeking a Bilingual Insurance Advisor for their Home and Auto Advice Centre. This role involves providing exceptional insurance advice, building client relationships, and achieving sales goals. Candidates must be empathetic, digital literate, and willing to obtain necessary insurance certifications.

Benefits

Flexible work arrangements

Comprehensive rewards including flexible benefits

Supportive leadership with growth opportunities

Qualifications

• Willingness to obtain the Quebec Damage Insurance certificate.
• Exceptional customer service skills.
• Flexibility to work within operating hours.

Responsibilities

• Provide insurance advice and solutions via inbound calls.
• Ensure a positive client experience and resolve concerns.
• Complete personalized needs assessments.

Skills

Customer service

Bilingual (English and French)

Digital literacy

Education

Post-secondary education

Job description

Insurance Advisor, Home and Auto - Advice Centre (Bilingual)- EN

Join to apply for the Insurance Advisor, Home and Auto - Advice Centre (Bilingual)- EN role at RBC Insurance.

Job Summary

The role at RBC Insurance Advice Centre offers flexibility and fulfillment. We provide the necessary tools, training, and support to obtain the Damage Insurance Certificate from l’Autorité des marchés financiers (AMF) and the Ontario insurance license, along with other provincial licenses. As an RBC Licensed Insurance Advisor for Home & Auto, you will be the trusted voice providing insurance advice and options to help clients protect their assets. You should be empathetic, helpful, friendly, and able to communicate clearly and proactively. Your focus will be on delivering exceptional client experiences, building relationships, and contributing to team and individual sales goals by recommending suitable insurance solutions and referring clients internally.

Responsibilities

• Provide insurance advice and solutions via inbound calls based on client needs.
• Ensure a positive client experience, resolving concerns at first contact and building meaningful relationships.
• Complete personalized needs assessments using available tools and resources.
• Understand regulatory risks when underwriting and updating policies.
• Follow procedures effectively during client interactions.
• Maintain relationships with partners to work as a cohesive RBC team.

Qualifications

Must-have:

• Willingness and ability to obtain the Quebec Damage Insurance certificate from l’Autorité des marchés financiers and the General Insurance License for Ontario and other provinces.
• Bilingual in English and French, with high proficiency in reading, comprehension, and speaking.
• Exceptional customer service skills and relationship-building ability.
• Flexibility to work within all shifts during operating hours (Monday – Friday, 8:00 am – 8:30 pm).
• Digital literacy across various devices (smartphones, tablets, laptops).

Nice-to-have:

• Possession of the Quebec Damage Insurance certificate.
• Post-secondary education.
• Knowledge of insurance products.
• Experience in customer service or sales in a contact center environment.

Benefits

At RBC, you'll develop new skills, enjoy modern benefits, and have the flexibility to balance work and life. Benefits include:

• Recognition as part of an award-winning, inclusive team.
• Comprehensive rewards including flexible benefits, competitive pay, and stock options.
• Supportive leadership with opportunities for growth and development.
• Flexible work arrangements.
• Impactful work that benefits clients and communities.
• Productivity tools like RBCI software.

RBC supports flexible work arrangements based on role requirements, including technological and confidentiality considerations.