Hôte/Hôtesse, Restaurant Marcus & Lounge (Temps partiel/Part-time)

Four Seasons Hotels and Resorts; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in luxury hospitality is seeking a part-time Host/Hostess for their Restaurant Marcus & Lounge in Montreal. The ideal candidate will have strong communication skills and a commitment to providing exceptional guest experiences. Responsibilities include managing reservations, greeting guests, and ensuring service quality. Join a vibrant team dedicated to excellence and enjoy comprehensive benefits including health coverage and employee discounts.

Benefits

Health Benefits

Employee Discounts

Paid Vacation

Training Programs

Employee Travel Program

Qualifications

• Strong customer service experience with superior interpersonal skills.
• Knowledge of food and beverage operations in a fast-paced environment.

Responsibilities

• Greet and seat guests while managing reservations.
• Handle guest requests and provide personalized service.
• Collaborate with other departments and report incidents.

Skills

Communication

Customer Service

Organization

Tools

MS Office

OpenTable

Job description

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Hôte/Hôtesse, Restaurant Marcus & Lounge (Temps partiel)

Département : Restaurant Marcus & Lounge

Relève de : Assistants responsables de la restauration

Statut : Temps partiel

Taux horaire : 27,94 $

Le Four Seasons Hôtel Montréal est à la recherche d’une personne qui partage notre passion pour l’excellence et cherche à créer une expérience mémorable pour nos employés et nos invités. Nous

recherchons une personne qui a une solide éthique de travail, un haut niveau d’intégrité, un souci de

qualité, une sensibilité culturelle et un sens du service client

À propos de Four Seasons Hôtel Montréal

Situé au cœur du Golden Square Mile de Montréal, le Four Seasons Hôtel Montréal offre bien plus qu’un simple séjour — nous proposons une véritable expérience de vie luxueuse. De la gastronomie de renommée mondiale au restaurant Marcus à la détente au spa Guerlain, classé cinq étoiles par Forbes, en passant par l’accès exclusif à Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d’élégance, d’hospitalité et de culture.

À Propos Du Rôle

En raison des lois locales, nous considérerons prioritairement les candidats ayant l’autorisation de travailler au Canada, et s’exprimant parfaitement en français et en anglais, à l’oral et à l’écrit.

L’hôte/l’hôtesse est la première personne à accueillir les invités avec courtoisie et sourire, offrant ainsi une première impression positive du restaurant et du bar. Il/elle est responsable de la gestion des réservations, de la connaissance des menus et de l’organisation des espaces de service. La personne doit également reconnaître les clients réguliers et faire preuve de flexibilité pour travailler les fins de semaine et jours fériés.

Ce Que Vous Ferez

• Accueillir, installer les invités et gérer les réservations selon les standards Four Seasons.
• Répondre aux demandes et anticiper les besoins des invités pour assurer un service personnalisé.
• Organiser le kiosque d’accueil, gérer les plans de salle et veiller au bon équilibre des stations de service.
• Répondre aux appels téléphoniques, prendre les réservations et informer sur les services du restaurant et de l’hôtel.
• Contrôler la qualité des menus et maîtriser parfaitement les plats et offres du jour.
• Collaborer avec les autres départements et signaler les incidents ou demandes spéciales à la direction.
  
  

Ce Que Vous Contribuez

• Forte compétences en communication
• Expérience en service à la clientèle haut de gamme, avec de fortes aptitudes interpersonnelles, professionnalisme et discrétion.
• Connaissance des opérations en restauration (nourriture et boissons) et capacité à travailler dans un environnement rapide et multitâche.
• Excellente organisation, souci du détail et orientation vers les résultats.
• Maîtrise des outils informatiques (MS Office, Word, Excel) ; connaissance d’OpenTable est un atout.
• Expérience en hôtellerie ou en restauration de luxe est un plus ; capacité à rester debout pendant de longues périodes.
  
  

Ce Que Nous Offrons

• Couverture maladie complémentaire (dentaire, vision, assurance vie, médicaments, etc.)
• Rabais au restaurant MARCUS et au spa
• Journées de reconnaissance (employé du mois, anniversaires, années de service, etc.)
• Repas offerts sur place (Café 1440)
• Régime de retraite avec contribution de l’employeur
• Congés payés incluant 2 jours fériés flottants par an
• Programme de formation et de développement
• Programme de voyage pour employés incluant des nuitées gratuites dans d'autres établissements Four Seasons (selon ancienneté et disponibilité)
• Et plus encore!
  
  

La liste des tâches ci-dessus n’est pas exhaustive et peut évoluer selon les besoins de l’hôtel et les situations opérationnelles.

Notre organisation est un employeur engagé en matière d’équité et de diversité. Le masculin est utilisé

uniquement pour alléger le texte.

________________________________________________

Host/Hostess, MARCUS Restaurant & Lounge (Part-time)

Department: MARCUS Restaurant & Lounge

Reports to: Assistant Food and Beverage Managers

Status: Part-Time

Hourly Rate: $27.94

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Hotêl Montreal

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About The Role

Due to local regulations, priority will be given to candidates who are authorized to work in Canada and are fluent in both French and English, spoken and written.

The host/hostess is the first to greet guests with courtesy and a smile, creating a positive first impression of the restaurant and bar. They are responsible for managing reservations, knowing the menus, and organizing the service areas. The host/hostess is also expected to recognize regular guests and have a flexible schedule, including weekends and holidays.

What You Will Do

• Greet and seat guests while managing reservations in line with Four Seasons standards.
• Handle guest requests, anticipate needs, and provide personalized service.
• Organize the host stand, oversee seating plans, and ensure balanced station assignments.
• Answer phone calls, take reservations, and provide information about the restaurant and hotel services.
• Maintain menu quality and stay fully informed on daily specials and menu offerings.
• Collaborate with other departments and promptly report any incidents or special requests to management.
  
  

What You Bring

• Strong communication skills
• Strong customer service experience with superior interpersonal skills, professionalism, and discretion.
• Knowledge of food and beverage operations, with the ability to multitask in a fast-paced environment.
• Highly organized, detail-oriented, and results-driven.
• Proficient in MS Office (Word, Excel); experience with OpenTable is an asset.
• Previous experience in luxury hospitality or restaurant settings is a plus; ability to stand for extended periods.
  
  

What We Offer

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
• Discounts at MARCUS Restaurant and the Guerlain Spa.
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
• Complimentary meals per shift at Café 1440.
• Employer-contributed retirement plan.
• Paid vacation plus two additional floating holidays per year.
• Strong training and development programs.
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).
• And more!
  
  

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Travel Arrangements and Hospitality

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