Insurance Advisor (82172)

Western Financial Group; Winnipeg; On-site; CAD 45,000 - 60,000; Full time

Job summary

A major insurance provider in Winnipeg is seeking a full-time Insurance Advisor to manage customer inquiries and optimize sales opportunities. Ideal candidates have 2-3 years in sales or customer service, possess strong phone etiquette, and hold a Level 1 General Insurance License (with support to obtain Level 2). The role offers a competitive salary range of $45,000 - $60,000 along with a comprehensive benefits package.

Benefits

3 weeks vacation

14 wellness days

100% employer-paid group benefits

Qualifications

• Level 1 General Insurance License required, must obtain Level 2 License within 90 days.
• 2-3 years of experience in a sales or customer service role.
• Passionate about customer service, excellent phone etiquette.

Responsibilities

• Manage incoming call queues and maintain low wait times.
• Answer customer inquiries, aiming for one touch resolution.
• Make outbound calls for customer policy renewals.

Skills

Customer service

Sales optimization

Phone etiquette

Building rapport

Education

Level 1 General Insurance License

Post-secondary education

Job description

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

CONTACT CENTER - INSURANCE ADVISOR

Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

Here is what a typical day looks like

• Manage incoming call queues and maintain low wait times
• Answer customer inquiries, striving for one touch resolution for the customers
• Optimize sales opportunities in each call, while prioritizing customers’ needs
• Quickly access information from online databases to complete customers transactions
• Make outbound calls for customer policy renewals and account reviews
• Adapt your sales strategy based on the nature of your call, and customers priorities

The value you bring

• Level 1General Insurance License required, must obtain Level 2 License within 90 days, employer paid and supported.
• Passionate aboutcustomer service
• 2-3 years in asales or customer service role
• Excellent phone etiquette
• Professional experience building rapport with customers

Preferred

• Call center experience
• Level 2 General Insurance License preferred
• Previous Insurance experience preferred
• Adept in retrieving customer data efficiently
• Recent post-secondary and or vocational training

Location: Winnipeg, MB

Hours: Full Time – 37.5 hours/week during Care Centre Operating Hours:

• Mon-Friday 7am-7pm PST
• Saturdays 9am-5pm PST

Salary Range: $45,000 - $60,000

Requisition: 82172

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. If you have questions or require accommodation, please reach out to us.

Health and Wellness

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture though the Western Financial Group Communities Foundation.