Instructional Designer

Responsible-Gambling-Council; Toronto; Hybrid; CAD 62,000 - 78,000; Full time

Job summary

Responsible Gambling Council (RGC) in Toronto invites an Instructional Designer / eLearning Developer to join the PSC Learning & Development team on a 1-year contract. The role blends eLearning design, blended delivery, and LMS support to build learner-centered programs for PlaySmart Advisors across Ontario.

The candidate should master adult learning principles, Storyline 360 and Rise 360, and collaborate with SMEs, vendors, and internal teams. This hybrid role is based in the Toronto office.

Qualifications

• Bachelor’s degree in Instructional Design, Educational Technology, or related field.
• 5–8 years of directly related instructional design experience.
• Advanced proficiency in Articulate Rise 360 and Storyline 360.
• Experience designing for eLearning and blended delivery formats.
• Strong command of adult learning principles and instructional design frameworks.

Responsibilities

• Design and develop eLearning modules using Articulate Rise 360 and/or Storyline 360.
• Develop detailed storyboards mapping content structure, narration, interactions, and visuals.
• Create scenario-based and branching learning experiences including AI coaching scenarios.
• Develop assessments and knowledge checks aligned to objectives.
• Produce SCORM/xAPI‑compliant course packages for in‑house LMS (RGC Pro).
• Ensure accessibility meeting AODA/WCAG 2.1 standards.
• Edit and produce video-based learning content (screen recordings, talking-heads).
• Conduct QA reviews prior to LMS publication.

Skills

Adult learning principles

Storyboarding

Project management

Video editing

Clear writing for adult learners

Education

Bachelor’s degree in Instructional Design or related field

Tools

Articulate Rise 360

Articulate Storyline 360

xAPI / Tin Can

Brainshark

Microsoft PowerPoint

Canva

Adobe Acrobat

Snagit

Microsoft Teams

SharePoint / OneDrive

Outlook

Zoom

Smartsheet

Job description

Instructional Designer / eLearning Developer

Based out of Toronto. Full-time, 1-Year Contract.

Opportunity Overview

The Responsible Gambling Council (RGC) is an independent, non-profit organization dedicated to problem gambling prevention. For more than 40 years, we have worked to reduce gambling risk by creating and delivering innovative awareness and information programs in Ontario and around the world. We work with priority populations, including youth, young adults, ethnocultural populations, and the public, to educate people on the risks of gambling, how to mitigate those risks, and how to access support. We work with industry, regulators and government to promote the adoption of improved play safeguards through best practices research, knowledge mobilization, standards development, and the RG Check accreditation program.

RGC manages and operates OLG’s PlaySmart Centres located at casinos and Charitable Bingo and Gaming centres across Ontario. In the Centres, players can take a break from gambling and learn more about how the games work through interactive game kiosks, videos and literature. Players and those affected by gambling can chat with professionally trained PlaySmart Centre staff, learn answers to gambling questions and get connected with counselling and support professionals if they are experiencing problems with gambling.

RGC is seeking an Instructional Designer / eLearning Developer to join the PSC Learning & Development team on a contract basis. This role is a critical addition to a growing function that supports PlaySmart Advisor training, onboarding, professional development, and skill-based learning across a province-wide program.

The successful candidate will bring deep expertise in adult learning principles, eLearning authoring, and blended learning design, and will hit the ground running. This is a high-impact role for someone who thrives in a mission-driven environment and takes pride in producing polished, learner-centered content.

This is a hybrid full-time contract position based out of RGC’s Toronto office. The successful candidate will work closely with the Manager, Learning & Development and collaborate regularly with internal SMEs, program staff, and occasionally external vendors. Comfort with iterative feedback cycles and managing multiple deliverables simultaneously is essential.

RGC is a mission-driven organization, and we welcome candidates who bring genuine interest in responsible gambling education, harm reduction, and public health contexts.

Why RGC?

Join the Responsible Gambling Council and be part of a team that’s making a real difference in communities across Canada and around the world. For over 40 years, we’ve been at the forefront of gambling harm prevention, combining evidence-based research with innovative programs that protect players and strengthen communities.

We’re proud to offer:

• Purpose-driven work that creates positive change for individuals and communities
• Professional development opportunities to build your skills and advance your career
• Collaborative culture where diverse perspectives are welcomed and celebrated
• Commitment to equity, diversity, inclusion, accessibility, and anti-racism in everything we do

KEY RESPONSIBILITIES

eLearning Development

• Design and develop eLearning modules using Articulate Rise 360 and/or Storyline 360
• Develop detailed storyboards that map content structure, narration, interactions, and visual direction prior to build
• Build scenario-based and branching learning experiences, including AI coaching scenario integration and whiteboard animations
• Create assessments, knowledge checks, and post-learning evaluations aligned to learning objectives
• Develop SCORM/xAPI-compliant course packages for deployment in RGC Pro (in-house LMS)
• Produce accessible content meeting AODA/WCAG 2.1 standards
• Edit and produce video-based learning content including screen recordings, talking-head clips, and narrated presentations
• Conduct quality assurance reviews prior to LMS publication

Blended & Facilitated Learning Design

• Design facilitated learning experiences including workshops, webinars, and blended learning programs
• Develop facilitator guides, participant workbooks, job aids, reference cards, and performance support tools
• Create slide decks and visual learning materials aligned to RGC brand standards
• Apply adult learning principles and instructional design models (ADDIE, SAM, backward design)
• Support the redesign and LMS migration of existing onboarding content
• Collaborate with subject matter experts (SMEs) to gather, refine, and structure content

Project Management

• Manage multiple concurrent deliverables independently, maintaining quality and meeting agreed timelines
• Communicate proactively on project status, blockers, and scope changes with the L&D Manager
• Participate in project planning and prioritization discussions to sequence work effectively
• Maintain organized project files, version control, and documentation throughout the development lifecycle
• Coordinate SME review cycles, manage feedback consolidation, and track revisions efficiently

LMS and Platform Support

• Populate and organize learning content within Brainshark (LMS)
• Configure course settings, learner pathways, and completion tracking
• Support xAPI/Tin Can integration to enable experience tracking across platforms
• Work within Brainshark for video-based learning content as needed

QUALIFICATIONS

Required

• Bachelor’s degree or diploma in Instructional Design, Adult Education, Educational Technology, or Human Resources or a related field.
• A combination of relevant education, professional certifications, and 5–8 years of directly related instructional design experience.
• Advanced proficiency in Articulate Rise 360 and Storyline 360
• Demonstrated experience designing for both eLearning and facilitated/blended delivery formats
• Strong command of adult learning principles and instructional design frameworks (ADDIE, SAM, or equivalent)
• Experience developing SCORM/xAPI-compliant content for LMS deployment
• Proficiency in Microsoft 365 suite (PowerPoint, Word, Teams)
• Ability to write clearly and accessibly for adult professional learners
• Experience developing detailed storyboards for eLearning and blended learning projects
• Video editing proficiency for screen recordings, narrated content, and short-form learning video (Camtasia, Loom, or equivalent)
• Strong project management skills with ability to independently manage multiple deliverables and SME review cycles
• Experience with accessibility standards (AODA / WCAG 2.1)

Preferred / Asset

• Familiarity with AI coaching or AI-enhanced learning scenarios (e.g., Ai Coaching and Role play tools)
• Experience working in a non-profit, health, or public sector learning environment
• Familiarity with responsible gambling, mental health, or harm reduction program contexts
• Background in scenario-based learning and branching narrative design
• Experience with video-based learning tools
• Post-secondary credential in instructional design, adult education, educational technology, or related field
• ATD, CTDP, or equivalent professional certification considered an asset

Tools & Technology

• eLearning Authoring: Articulate Rise 360, Articulate Storyline 360, Articulate Review 360
• LMS & Experience Tracking: RGC Pro (LMS), SCORM 1.2 / 2004, xAPI / Tin Can, Brainshark
• Design & Media: Microsoft PowerPoint, Canva, Adobe Acrobat, Snagit
• Collaboration & Productivity: Microsoft Teams, Microsoft Word, SharePoint / OneDrive, Outlook, Zoom
• Project & Review: Articulate Review 360, Google Docs (review), Smartsheet

RGC celebrates and values cultural diversity and is committed to attracting and retaining a diverse staff. We will honor your experiences, perspectives, and unique identity. Together, our organization strives to create and maintain working environments that are inclusive, equitable and welcoming.

The Responsible Gambling Council is committed to providing an accessible recruitment process and workplace. Please let us know if you require accommodation under the Accessibility for Ontarians with Disabilities Act (AODA).

RGC does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently; our ATS may apply automated filters or sorting functions, but all applications are reviewed and evaluated by human recruiters. RGC may also use AI to help with transcribing interviews, but humans will be recruiting, interviewing and connecting with applicants.

Please note, successful candidates will be required to complete a background check, facilitated by a third-party screener.

The hiring range for this position is $62,400 - $78,000.

Applications must be received by November 1, 2026.

Department: PSC Toronto Office. This is a contract position. Reason for Vacancy: New role.