Installation Technician - Dental Equipment

Medline Industries, LP; Vancouver; On-site; CAD 54,000 - 81,000; Full time

Benefits offered by this job

RRSP with company match

Annual Employee Appreciation Week

Paid vacation and personal days

EAP Resources

Career growth and training

Job summary

Medline Canada is seeking an Installation Technician to install and configure dental equipment and cabinetry at dental offices. You will load and unload equipment, move it safely, and install according to manufacturer specs with guidance from the site team leader.

The role requires lifting up to 50 lbs, a valid Canadian driver’s license and occasional overnight travel. The anticipated salary range is $54,200.00 - $81,200.00 annually, with a targeted range of $60,000-$70,000.

Qualifications

• Strong communication and interpersonal skills are essential.
• Willingness to learn and adapt to new equipment and processes.
• Experience in customer support or service roles is beneficial.
• Attention to detail is critical for ensuring proper installation.

Responsibilities

• Installs dental equipment by loading equipment into our trucks for delivery.
• Unloads equipment from trucks and removes empty boxes from the job site.
• Moves all equipment into the dental office in a safe manner.
• Installs equipment as specified by the manufacturer and the site team leader and client.
• Formulates recommendations, propose improvements and solutions to problems arising during installation.
• Ensure the quality of the customer experience by following through on commitments to customers and internal colleagues.
• Listen to customers concerns and address complaints by following the proper chain of command.
• Provide on-time completion of installations and ensure no damage occurs during installation.
• Ensure equipment is installed correctly per manufacturer specifications and maintain a safe work environment.
• Follow safety procedures and report injuries or unsafe acts to the health and safety manager.

Skills

Communication skills

Continuous learning

Customer support

Attention to detail

Lifting 50 lbs

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada’s sole purpose is to make healthcare run better – this means being deeply committed to the health and well‑being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well‑being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more…

Job Description Summary

The Installation Technician is responsible installing and configuring new and existing dental equipment and cabinetry into dental offices.

Job Description

DUTIES & RESPONSIBILITIES

Installs dental equipment by:

• Loading equipment into our trucks for delivery
• Unloading equipment from our trucks and removal of empty boxes from the job site
• Moving all equipment into the dental office in a safe manner
• Installing equipment as specified by the manufacturer and the site team leader and client
• Formulating recommendations, propose improvements and solutions to problems arising during installation

Ensure the quality of the customer experience by:

• Following through on commitments to customers and internal colleagues
• Listening to customers concerns and issues. If required, address the customer’ complaint by following the proper chain of command
• Providing on-time completion of installations
• Ensuring no damage is caused in the dental office or to the equipment during installation
• Ensuring the equipment is installed correctly as per manufacturer specifications
• Ensuring a safe work environment by understanding and following safety procedures and reporting injuries or unsafe acts to our health and safety manager

QUALIFICATION & SKILL REQUIREMENT

• Expertise in electrical, hydraulic, pneumatic or mechanic will be considered as an asset.
• 1 year experience in customer service
• Comfortable to use hand and portable power tools

Skills

• Strong communication skills
• Continuous learning mind-set
• Excel in customer support
• Attention to detail
• Ability to lift or move items up to 50 lbs.

POSITION SPECIFIC REQUIREMENTS

Work is mainly performed at customer sites. Must hold a valid Canadian driver’s license and a good driving record. Flexibility to accept periodic overnight travel and evening/weekend work. This position requires lifting and carrying heavy equipment.

The targeted hiring range for this position is $60k-$70k. Actual compensation within this range will be determined based on factors such as the candidate’s experience, qualifications, skills, geographic location, and knowledge relevant to the role.

The anticipated salary range for this position:

$54,200.00 - $81,200.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.