Install Clerk

Enercare Inc.; Markham; On-site; CAD 35,000 - 55,000; Part time

Job summary

Join a leading company in home and commercial services, where your passion for customer service will shine! As an Install Clerk, you will play a vital role in optimizing technician resources and ensuring exceptional service delivery. Your responsibilities will include scheduling installations, managing customer interactions, and conducting financial analyses to support operations. With a commitment to employee growth and a comprehensive benefits package, this position offers a unique opportunity to contribute to a team dedicated to excellence. If you thrive in a dynamic environment and are eager to make a difference, this role is perfect for you.

Benefits

Comprehensive Benefits

Savings Match Plans

Overtime Pay

Shift Premiums

DC Pension Plan after 24 months

Qualifications

• Excellent customer service skills with strong interpersonal abilities.
• Ability to use various software tools effectively in a fast-paced environment.

Responsibilities

• Schedule and optimize installation tasks while managing customer escalations.
• Provide reporting and data analysis to meet corporate goals.

Skills

Customer Service

Interpersonal Skills

Financial Analysis

Organizational Skills

Ability to Work Under Pressure

Education

Grade 12 Education

Tools

W6

GERS

MS Office

Clarify Software

Job description

Posted Thursday, April 3, 2025 at 4:00 AM

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.

Job Title: Install Clerk - Part-Time (Temporary 6-months)

Reporting To: IP Operations Manager

Department: Install Planning

Location: Markham

Rate of Pay: UNIFOR Clerical Range 2

File number: 2878

Hours of Work: 24 hours per week between Saturday / Sunday, 7:00am – 3:00pm or 9:00am – 5:00 pm, Monday – Friday, 7:00 am-3:00 pm or 2:00pm – 10:00 pm

The primary focus of this role will involve the ongoing optimization of area Install Technician resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with Internal and external customers and partners, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery and customer satisfaction.

Responsibilities:

• Accountable for setting the daily schedule, including scheduling overnight installs, optimizing the schedule, adjusting for exceptions, and confirming the schedule with installers and subcontractors.
• Handle escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations.
• Proactively schedule installations for HVAC and Water Heaters and generate BRIOs.
• Ensure a fair and even distribution of workload.
• Prepare BRIO reports as required.
• Create orders including the creation of the GERS order from the SIPR file, assigning inventory against the job, voiding and updating orders per EMC and Management.
• Capture and input task information into applicable applications.
• Handle debrief activity with installers upon completion of jobs.
• Collect payment on orders.
• Enter GERS order details (Serial Numbers, warranty information, big box sku’s).
• Apply payment against GERS orders.
• Finalize installations including HVAC transactions, Water Heaters (Company installers only) and completing district extras.
• Reconcile GERS cash draws for previous day’s work.
• Handle both inbound and outbound calls.
• Assist with escalations as necessary.
• File envelopes, fax red tags, manage queues, and manually dispatch work as required.
• Provide customer quotes, analyze and interpret forecast and incoming-demand data.
• Record forecast variance and resource allocation change information.
• Coding out of calls when required.
• Provide customers with quotes on installs.
• Advise customers of changes to appointment times.
• Undertake special projects and assignments as assigned.
• Achieve defined productivity and performance measures on a consistent basis.
• Effectively resolve customer complaints to the satisfaction of both customer and the company.
• Provide reporting and data analysis as requested by management.
• Act as a courteous and friendly central point of contact for both internal and external customers.
• Other duties as assigned by management.

Qualifications:

• Customer focused with excellent interpersonal skills.
• Ability to effectively use W6, GERS, MS Office & Clarify software programs.
• Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices.
• Capable of working well under pressure and understanding business processes.
• Ability to work in a fast-paced, pressure-filled, team environment.
• Strong organizational skills.
• Capable of doing financial analysis to rectify variances.
• Grade 12 education.

Note: This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.