Inside Sales / Support Customer Services Lead

Trans-Continental Textile Recycling Ltd.; Surrey; On-site; CAD 40,000 - 50,000; Full time

Job summary

Trans-Continental Textile Recycling Ltd. is seeking a dedicated candidate for a full-time position focused on administration and sales support. The ideal applicant will manage customer relationships while assisting in business development and ensuring timely order processing. This mid-senior level role offers a competitive salary, medical benefits after probation, and opportunities for professional growth.

Benefits

Medical and dental benefits after probation

Two weeks paid vacation after one year

Quarterly bonus after probation

Qualifications

• Minimum 3 years’ experience in administrative, customer service, or sales support roles.
• Excellent written and verbal communication skills.
• Strong organizational and detail-oriented skills.

Responsibilities

• Support the Regional Manager in developing and maintaining customer relationships.
• Process orders accurately and ensure timely production and delivery.
• Use CRM and accounting programs for account management.

Skills

Customer Service

Communication

Organization

Sales Support

Proficiency in Excel

Proficiency in Word

Proficiency in PowerPoint

Tools

CRM Software

Accounting Programs

Job description

Trans-Continental Textile Recycling Ltd. Surrey, British Columbia, Canada

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Reporting to the Regional Manager, the right candidate will be responsible for administration and sales duties, including billing and collections as needed.

Support growth and maintenance of our business and reputation in BC, Canada.

The ideal candidate will be based at our office located in Surrey, BC.

Duties & Responsibilities

• Support the Regional Manager in developing and maintaining long-term relationships with existing customers and cultivating new prospects and revenue opportunities.
• Assist the Regional Manager in RFP and RFQ processes and help develop and execute business development strategies.
• Ensure timely reporting of accounts and activities using in-house CRM and accounting programs.
• Process all orders accurately, ensure timely production, follow up, and organize deliveries, paying close attention to detail.
• Maintain a professional and confident communication style, with proven experience in customer service within a sales-driven environment.

Desired Skills and Experience

• Positive, outgoing attitude with a willingness to learn.
• Experience supporting and communicating with end users, distribution, and retail accounts is beneficial.
• Minimum of 3 years’ experience in administrative, customer service, or sales support roles.
• Proven success in previous roles.
• Highly organized with professionalism, ethics, confidentiality, and accuracy.
• Excellent written and verbal communication skills.
• Experience with CRM and accounting programs is ideal.
• Proficiency in Excel, Word, and PowerPoint.
• Passionate, resilient, and self-motivated.

What We Offer

• Full-time position, Monday to Friday.
• Salary range $40,000-$50,000 per year, based on experience and skills.
• Medical and dental benefits after probation.
• Two weeks paid vacation after one year of service.
• Quarterly bonus after probation, to be discussed.

Learn more about us at www.cleancloth.ca and www.transtextile.com .

To apply, submit your resume and cover letter addressing the following, and be prepared to provide three professional references :

• Why you are interested in this position.
• Why you are suitable for this position.
• Examples of your community involvement.
• Examples of your career successes.

Additional Information

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Sales and Business Development

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