Inside Sales Support

Refrigerative Supply Limited; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the HVAC-R industry is seeking an Inside Sales Support professional in Calgary. The role involves providing technical and administrative support to sales staff and customers, managing orders and inquiries, as well as contributing to the growth of HVAC-R products. Ideal candidates should possess strong knowledge in HVAC-R systems, customer service skills, and efficient communication to build relationships with customers and staff.

Qualifications

• Extensive knowledge of supplier websites.
• Ability to handle multiple tasks in a fast-paced environment.
• Valid Class 5 driver's license required.

Responsibilities

• Support growth of HVAC-R products.
• Provide technical and sales support to customers and staff.
• Coordinate and schedule customer orders.

Skills

Knowledge of HVAC-R systems

Effective communication skills

Ability to do load calculations

Problem-solving skills

Customer service

Time management

Tools

RSL computer software

Job description

Inside Sales Support isresponsible forproviding technical and administrative support tocustomers,branch Outside Sales and Counter Sales staff.

Duties and Responsibilities

• Support Outside Sales and Counter Sales staff in the growth of all HVAC-R products
• Provides technical support toboth RSL staff andcustomers.
• Provide equipment selectionandjob quotes on refrigeration and / or HVAC equipment to assist the sales department in fulfilling customer requirements.
• Compare multiple supplier offerings to provide the best solution for the customer and RSL.
• Answers customer calls and provide information and solutions.
• Participate in staff and customer product training.
• Coordinate and schedule customer orders.
• Maintain records of sales, customer information and requests.
• Provide counter sales support when needed.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Practices safe material handling techniques.
• Establish and maintain good working relationships with staff and customers.
• Participate in a call schedule forafter-hourscustomer service.
• Perform other duties as assigned or as required.

Skills and Qualifications

• Have extensive knowledge of supplier websites.
• Ability to do load calculations for HVAC-R systems.
• Must have or be able to obtain a valid Class 5 driverâ€s license.
• Demonstrates an understanding of effective selling methods.
• Possesses knowledge of HVAC-Rsystems and the ability to demonstrate and discuss with customers.
• Have a working knowledge and complete understanding on how to process orders,quotes, credits, and backorders on theRSLcomputersoftware.
• Understands basic inventory, warehousing and stocking procedures.
• Must be able to handle multiple tasks.
• Works easily with others in a high paced work environment.
• Demonstrates effective communication skills (verbal, written, and listening).
• Be energetic and self-motivated.
• Maintain a business-like manner at all times.