Inside Sales Supervisor

BioPoint, Inc.; Calgary; On-site; CAD 55,000 - 60,000; Full time

Job summary

A leading company in the wholesale distribution sector is seeking an Inside Sales Supervisor in Calgary. The role involves leading a sales team, driving growth, and ensuring exceptional service to clients. Candidates should have strong customer service skills and proficiency in Microsoft Office. This position offers competitive salary and benefits, along with opportunities for professional growth.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary and benefits

Participation in pension plan with employer contributions

Work-life balance and flex time

Qualifications

• Minimum 1 year of experience in customer service or counter sales.
• Proficient in Microsoft Office for communication and data analysis.
• Outstanding verbal communication and relationship-building skills.

Responsibilities

• Oversee the inside sales team and ensure exceptional customer service.
• Develop and implement sales strategies to increase market share.
• Manage daily sales operations including order processing and customer inquiries.

Skills

Customer service

Communication

Relationship building

Problem solving

Education

Grade 12 diploma or equivalent

College and/or University degree

Tools

Microsoft Office

Trend

Eclipse

Word

Excel

Outlook

Job description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Job Description

We are seeking a highly motivated and experienced Inside Sales Supervisor to join our team. The successful candidate will oversee the inside sales team, drive sales growth, and ensure exceptional customer service to our contractors and retail clients.

Additional duties will include:

• Lead, mentor, and train the inside sales team to achieve sales targets and deliver excellent service.
• Develop and implement sales strategies to increase market share and customer retention.
• Manage daily sales operations, including order processing, billing, and customer inquiries.
• Build and maintain strong relationships with new and existing customers.
• Collaborate with the warehouse and procurement teams to ensure product availability and timely deliveries.
• Monitor sales performance metrics and prepare reports for management.
• Stay current on industry trends, competitor activities, and product knowledge.
• Handle escalated customer issues and resolve conflicts efficiently.
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Sales Manager and PCM

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Able to learn how to operate material handling equipment

Preferred Skills:

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range - 55-60k starting based on experience and qualifications

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.