Inside Sales Specialist

Northern Lights Fiber; Calgary; Hybrid; CAD 50,000 - 75,000; Full time

Job summary

Northern Lights Fiber, in partnership with Canadian Fiber Optics, seeks an Inside Sales Specialist to drive inquiries, qualify prospects, and guide customers through internet and fiber options from Calgary. This full-time hybrid role blends in-office and remote work to support growth and retention.

You will manage CRM records, explain pricing and promotions, and collaborate with marketing and operations to optimize campaigns and maximize customer satisfaction.

Qualifications

• Inside sales experience including lead qualification and closing sales opportunities.
• Strong lead generation and the ability to follow up on inquiries and identify prospects.
• Customer service and relationship-building focus.
• Clear, professional communication; able to explain telecom services simply.
• Comfort with CRM systems and basic office software.
• Proven ability to work in a hybrid environment; in-office and home.
• Experience in telecommunications, internet services, or related industries is a plus.
• High school diploma required; post-secondary education in business or communications is an advantage.

Responsibilities

• Handle inbound and outbound calls, respond to customer inquiries.
• Guide prospective customers through internet and fiber service options.
• Lead generation, qualify prospects, and follow up on leads.
• Maintain accurate records in the CRM system.
• Explain product features, pricing, and promotions to customers.
• Collaborate with marketing and operations to optimize sales campaigns.

Skills

Lead qualification

Inside Sales

Lead generation

Customer service

Communication (verbal & written)

CRM systems

Hybrid work

Telecom / ISP experience

Education

High school diploma

Post-secondary education (advantage)

Tools

CRM software

Office software

Job description

Company Description

Northern Lights Fiber, in partnership with Canadian Fiber Optics, is dedicated to bringing high-speed internet to rural communities across Canada. The company believes that rural areas, with their strong communities, quality schools, and vital industries, deserve reliable, future-ready connectivity. By building and expanding fiber networks, Northern Lights Fiber helps communities compete economically and access modern digital services. Team members contribute directly to improving quality of life and supporting economic growth in underserved regions. Working here means helping to power the future for communities that larger providers often overlook.

Role Description

The Inside Sales Specialist is a full-time, hybrid role based in Calgary, AB, with flexibility for some work from home. In this role, you will handle inbound and outbound calls, respond to customer inquiries, and guide prospective customers through available internet and fiber service options. You will be responsible for lead generation, qualifying prospects, following up on leads, and maintaining accurate records in the CRM system. The position includes explaining product features, pricing, and promotions, providing high-quality customer service, and supporting customers through the sales process to ensure satisfaction and retention. Collaboration with marketing and operations teams to optimize sales campaigns and provide feedback on customer needs is an important part of the day-to-day work.

Qualifications

• Demonstrated Inside Sales experience, including lead qualification and closing sales opportunities.
• Strong Lead Generation skills, with the ability to follow up on inquiries and proactively identify new prospects.
• Customer Service and Customer Satisfaction skills, with a focus on building trust and long-term relationships.
• Clear and professional Communication skills, both verbal and written, with the ability to explain technical services in accessible terms.
• Comfort with CRM systems and basic office software; ability to manage multiple leads and tasks efficiently.
• Proven ability to work effectively in a hybrid environment, maintaining productivity both in-office and from home.
• Experience in telecommunications, internet services, or related industries is an asset.
• High school diploma required; post-secondary education in business, communications, or a related field is an advantage.