Inside Sales Representative / Sleep Support Advisor

Linde; St. Catharines; On-site; CAD 45,000 - 48,000; Full time

Job summary

Linde Canada Inc. in St. Catharines, ON, Canada, is seeking an Inside Sales Representative / Sleep Support Advisor (full time) to receive and process client orders, educate clients on CPAP therapy, and collaborate with the Territory Manager to meet sales targets.

You will handle showroom and phone inquiries, assist Sleep Labs, stock shelves, maintain account data, and ensure timely payments while delivering outstanding customer service and building client relationships.

Qualifications

• High school graduate with proven work history focused on customer satisfaction.
• Ability to upsell products and services to support sales growth.
• Demonstrated customer service excellence with strong communication and computer skills.
• Strong time management, multitasking, and ability to stay calm under pressure.
• Results-oriented and organized with the drive to exceed sales and margin targets.
• Ability to build and manage relationships with customers and referrals.
• Safety-conscious, self-motivated team player with minimal supervision.

Responsibilities

• Educate clients on CPAP therapy and ensure proper fitting of CPAP equipment.
• Collaborate with the Territory Manager and Customer Service to meet store sales and margin targets.
• Coordinate with Sleep Labs to meet client therapy needs and complete government forms on time.
• Handle customer service tasks: taking orders, answering questions, tracking orders and shipments.
• Stock shelves and set up in-store promotional materials.
• Engage with vendors to educate staff on CPAP products.
• Maintain accurate account setup and pricing information.
• Collect payments to keep accounts current.

Skills

Customer service

Upselling

Communication

Time management

Multitasking

Relationship building

Education

High school diploma

Job description

Linde Canada Inc.

Inside Sales Representative / Sleep Support Advisor (full time)

St. Catharines, ON, Canada | req31789

The Inside Sales Rep / Sleep Support Advisor is responsible for receiving and processing client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients. Accountable for meeting sales targets associated with Linde Canada's sleep business.

What you will enjoy doing*

• In this role, you will educate clients on CPAP therapy and ensure proper fitting of CPAP equipment
• Collaborate with the Territory Manager and Customer Service team to meet store sales and margin targets
• Further, you will work with Sleep Labs to ensure client therapy needs are met and government billing forms are completed and submitted on time
• Perform customer service activities, including receiving and entering telephone orders, answering questions, tracking order status or product shipments, and resolving issues
• You shall stock shelves and set up in-store promotional materials
• Engage with vendors to help educate all staff on CPAP therapy products
• You will be accountable for providing complete and accurate account setup and pricing data, maintaining the ongoing accuracy of customer information
• Collect payments to ensure customer accounts remain current

What makes you great*

• You are a high school graduate with a proven work history focused on customer satisfaction
• Ability to up-sell products and services to support sales growth
• Demonstrated customer service excellence with excellent communication, interpersonal, and computer skills
• You possess strong time management skills, able to multitask, stay calm under pressure, and follow through on tasks
• Results-oriented and organized, with the drive to exceed sales and margin targets and manage priorities effectively
• Also, you have the ability to build and manage relationships with current and new customers, as well as referral sources
• Safety-conscious, self-motivated team player, able to work with minimal supervision in a fast-paced environment

Why you will love working with us

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career. Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders.

Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

This is an existing position with an annual salary range of $45,000 – $48,000.

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.