Inside Sales Representative - Security Services

SMS Security; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

SMS Security is hiring an Inside Sales Representative in Toronto, Ontario. You will manage the full sales cycle for access credentials, ensuring accurate orders and excellent service. Responsibilities include handling inquiries, building quotes, and coordinating orders.

The ideal candidate has 1–3 years in sales or customer service, with strong communication skills and attention to detail. Join a growing team making an impact in security solutions.

Qualifications

• 1–3 years of experience in inside sales, customer service, or order management.
• Strong communication skills with a customer‑first attitude.
• Excellent attention to detail when processing orders.

Responsibilities

• Manage the end-to-end sales process for access credentials.
• Handle all inbound sales inquiries via phone, email, and web leads.
• Build and present pricing quotes tailored to each customer’s needs.

Skills

Inside sales experience

Customer service skills

Attention to detail

Communication skills

CRM software proficiency

Tools

Monday.com

Job description

SMS Security is a growing security services company headquartered in Toronto, proudly serving multi-residential condominium communities across the Greater Toronto Area. We provide guard services, installation and servicing of security systems, mobile patrol, and parking enforcement — and we’re scaling fast. We’re looking for a motivated and detail oriented Inside Sales Representative to own the full sales cycle for one of our key product lines.

The Role

In this role, you will be the primary point of contact for customers from initial inquiry through to order fulfillment and shipping. You will manage inbound leads, build relationships with customers, and ensure every order is accurate, timely, and delivered with excellent service.

What You’ll Do

• Manage the end-to-end sales process for access credentials, from lead intake to order completion
• Handle all inbound sales inquiries via phone, email, and web leads
• Consult with customers to identify their specific access control system and credential requirements, including collecting system details or guiding them to provide photos for accurate identification
• Build and present pricing quotes tailored to each customer’s needs
• Process customer orders accurately and efficiently
• Identify upsell and cross-sell opportunities within the credential product line
• Track and manage all leads, quotes, and orders using Monday.com (our internal CRM and project management platform)
• Coordinate with inventory to fulfill orders from current stock or initiate supply orders as needed
• Prepare and package credential orders for shipping, ensuring accuracy and quality
• Monitor order status and proactively communicate updates to customers

Technical Support & Troubleshooting

• Troubleshoot credential programming issues and provide first‑level technical guidance to customers
• Escalate complex technical issues by logging service calls and coordinating with field service technicians when required
• Stay current on credential technologies, compatibility, and programming procedures across supported brands
• Deliver a best‑in‑class customer experience with prompt, professional, and knowledgeable responses
• Maintain rapid response times on all inquiries and follow-ups
• Build and maintain strong customer relationships to encourage repeat business

What We’re Looking For

• 1–3 years of experience in inside sales, customer service, or order management
• Strong communication skills with a customer‑first attitude
• Excellent attention to detail, particularly when processing orders and managing product specifications
• Ability to manage multiple tasks and priorities in a fast‑paced environment
• Comfortable learning and using CRM/project management tools
• Basic technical aptitude with a willingness to learn access control products and credential programming
• Experience in security, access control or low voltage industry and familiarity with access credential technologies is a bonus

Why Join SMS Security

At SMS Security, you’ll be part of a team that helps organizations protect their people and assets through trusted access control solutions. This is a hands‑on role where your contributions directly impact customer satisfaction and business growth. If you thrive on building relationships, solving problems, and taking ownership of your work, we’d love to hear from you.

Salary Range

Salary Range: $55,000-$75,000 On Target Earnings (OTE). Exceptional performers have uncapped opportunity to earn beyond the OTE range.

SMS Security is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations during the recruitment and selection process, please let us know. We are happy to make necessary arrangements to support your accommodation needs.

We thank all applicants for their interest in a career with SMS Security; however, only those candidates who are selected for an interview will be contacted.