Inside Sales Representative (Ottawa)

Compugen Inc; Ottawa; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

An innovative firm is seeking a dedicated Inside Sales Representative to enhance customer experiences and manage complex accounts. In this dynamic role, you will oversee the entire order cycle, ensuring that customer expectations are exceeded. Your ability to collaborate across teams and manage multiple priorities will be essential in driving critical outcomes. Join a culture that values authenticity and diversity, offering professional development and flexible work options. If you're passionate about customer satisfaction and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Professional Development

Remote Work Options

Work/Life Flexibility

Participation in Women in Technology Network

Collaborative Team Environment

Qualifications

• 2-4 years of experience in Inside Sales.
• Demonstrated ability to manage multiple priorities.

Responsibilities

• Manage orders from entry to invoicing.
• Ensure customer satisfaction and meet KPIs.

Skills

Collaboration

Customer Focus

Communication Skills

Time Management

Problem Solving

Business Acumen

Education

University Degree

College Diploma

Tools

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

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About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

Compugen is seeking an experienced, inside sales representative committed to providing exceptional customer experience. The Inside Sales Representative II is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers’ expectations are proactively managed and exceeded.

Key Responsibilities:

• Manage orders throughout the entire cycle, from order entry to invoicing
• Works with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectations
• Be a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and services
• Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
• Manage escalations, provide sustainable resolution & risk avoidance for customers
• Ensure that all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are being met to ensure optimal customer satisfaction
• Lead and/or attend customer meetings
• Prepare and/lead product transitions and product rollouts for assigned accounts
• Manage customer’s e-commerce platform
• Manage evaluation of products and solution offerings
  
  
  

Drive Critical Outcomes

• Meet or exceed Service Level Agreements
• Sales Order Accuracy
• Gross Margin Attainment
• Order to Ship Metric
  
  
  

Skills & Qualifications:

• Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
• University degree or College Diploma in a relevant program of study
• 2-4 years previous experience in an Inside Sales position
• Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
• Proven ability to manage multiple priorities/projects, meet deadlines and responsibilities
• Experience in the technology industry an asset
• Understanding of supply chain
• Outstanding written communication & interpersonal skills
• Experience with SLA and KPI deliverables
• Strong business acumen
• Customer-focused, with a strong commitment to customer satisfaction
• Extremely well structured, organized and detail-oriented
• Proficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.
• Demonstrated ability to work autonomously and collaboratively in a team environment
  
  
  

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  
  
  

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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