Customer Service Specialist-Onsite Position

Curtiss-Wright Corporation; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to enhance customer satisfaction in a dynamic environment. This exciting role involves managing customer deliverables, entering purchase orders, and collaborating with various teams to ensure product availability. The ideal candidate will possess strong organizational and communication skills, thrive in a fast-paced setting, and have a Bachelor’s degree or equivalent experience. Join this world-class organization in Ottawa and contribute to delivering exceptional customer experiences while working with a global customer base.

Qualifications

• Excellent organizational and interpersonal skills required.
• Experience in Order Management or customer service-related roles preferred.

Responsibilities

• Manage customer deliverables and ensure timely updates.
• Act as the first point of contact for customer issues.
• Collaborate with internal teams to meet customer requirements.

Skills

Organizational skills

Interpersonal skills

Collaboration

Problem-solving

Communication skills

Decision-making

Teamwork

Adaptability

Education

Bachelor’s Degree or equivalent experience

Tools

MS Office

MRP systems

CRM systems (SAP or Pivotal)

Job description

Customer Service Specialist-Onsite Position

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Customer Service Specialist - Onsite Position

We have an exciting opportunity for a Customer Service Specialist to join our world-class organization in Ottawa, ON.

You will serve a global customer base alongside the Program Management team, acting as the primary interface to designated customers and internal stakeholders to provide the best customer experience possible.

Location: Ottawa, ON - Onsite Position

Your Responsibilities

1. Manage customer deliverables, ensuring timely and accurate status updates from receipt to shipment.
2. Accurately and promptly enter complex customer purchase orders, including fresh lot and repair orders.
3. Collaborate with Planning and Finance Teams to ensure product availability within expected lead times.
4. Track and expedite internal Contract Reviews and Order Acknowledgement/Acceptance.
5. Administer the Order Management Desk inbox and purchase order log in MS SharePoint.
6. Coordinate customer approvals for Broker by Approval for COTS products.
7. Partner with Program Management and LifeCycle Services teams to support customer reports and deliverables.
8. Act as the first point of contact for day-to-day customer issues, liaising between the customer and internal departments.
9. Communicate customer order details to internal teams to meet requirements, including End User Statements, Broker by Approval, PO Amendments.
10. Work closely with Program Management to ensure customer satisfaction and support activities.
11. Participate in customer conference calls and meetings, standing in for Program Managers as needed.
12. Escalate issues to Program Management and Supervisors as necessary.
13. Inform customers of changes to contractual delivery dates and work collaboratively to adjust schedules.
14. Attend internal meetings to identify and mitigate risks to on-time delivery.

Qualifications

• Excellent organizational and interpersonal skills.
• Adaptable and comfortable in a fast-paced, dynamic environment.
• Strong collaboration, problem-solving, and process improvement skills.
• Superior communication, decision-making, and teamwork abilities.
• Motivated, with the ability to coordinate tasks across multiple groups and sites.
• Proficiency in MS Office, MRP, and CRM systems (SAP or Pivotal knowledge is a plus).
• Negotiating skills are an asset, aiming for a win-win outcome.
• Understanding of ITAR processes and export restrictions.
• Bachelor’s Degree or equivalent experience.
• Experience in Order Management or customer service-related roles.

About Us

Our values include environmental, social, and governance commitments. Located in Ottawa, Ontario, we manufacture rugged products for military applications, adhering to AS9100 and ISO-9001 standards, with full traceability via SAP and MES systems.

For more information, visit Ottawa, Ontario | Curtiss-Wright Defense Solutions.

No unsolicited agency submissions are accepted. Agencies must be invited and have signed terms prior to submission. Resumes sent directly to employees or affiliates will not be considered for fee payment.

Additional Information

This position may involve exposure to export-controlled information and require security screening. Curtiss-Wright is an equal opportunity employer and provides accommodations during the recruitment process.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Defense and Space Manufacturing