Inside Sales Representative/Key Account Manager

Socket.dev; Calgary; On-site; CAD 55,000 - 85,000; Full time

Job summary

CoolIT Systems, based in Calgary, Alberta, is seeking an Inside Sales Representative/Key Account Manager to qualify inbound demand, manage small-to-mid-sized opportunities, and support pipeline growth within the Business Development team.

You will be the primary intake point for new leads and RFQs, ensuring rapid response, strong customer engagement, and proper routing of strategic opportunities to senior Key Account Managers.

Qualifications

• 1–3 years in sales, inside sales, or business development.
• Bachelor’s degree in business, engineering, CS, or related field.
• Experience in manufacturing or advanced tech preferred.

Responsibilities

• Qualify inbound demand and opportunities.
• Manage smaller deals end-to-end.
• Support pipeline growth and CRM data quality.
• Coordinate with senior account managers.

Skills

Sales experience

Communication skills

Organizational skills

Education

Bachelor’s degree in business or engineering

Tools

Oracle NetSuite

SAP

Salesforce

ServiceNow

Job description

Inside Sales Representative/Key Account Manager

AboutCoolIT, An Ecolab Company

Founded in Calgary, Alberta in 2001,CoolITSystems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech com

panies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500distinctionin both 2021 and 2022,CoolIT'srapid growth is capturing global attention.

As demand for generative AI,high performancecomputing and cloud solutions rapidlyexpands, there has never been a more exciting time to join our team.

WHAT YOU’LL DO:

Role:

This is an exciting opportunity withCoolITSystems, the leading provider of scalable liquid cooling technology. TheInside Sales Representative plays a critical front-line role in the Business Development team, acting as a junior Account Manager responsible for qualifying inbound demand, managing smaller opportunities, and supporting pipeline growth. In this role,you willserve as the primary intake point for new leads and RFQs, ensuring rapid response, strong customer engagement, and proper routing of strategic opportunities to senior Key Account Managers. The Inside Sales Rep owns a portfolio of small-to-mid-sized deals, progressing them from qualification through close whilemaintaininghigh standardsof customer experience.

RESPONSIBILITIES:

• Serve as the first point of contact for inbound leads, RFQs, and general inquiries
• Qualify opportunities based on technical fit, timeline, revenue potential, and strategic value.
• Triage and route high-value or complex deals to Key Account Managers.
• Maintain responsiveness and ensure no inbound opportunity goes unaddressed.
• Own and progress smaller or transactional opportunities end-to-end.
• Build andmaintaina healthy pipeline of early-stage and fast-turn deals.
• Support revenue generation through high-volume, fast-cycle sellingor supportingKey Account Managers with deal coordinationor related activities.
• Maintainaccuraterecords of all activities in CRM (leads, opportunities, contacts)while ensuringvisibility into inbound pipeline trends and demand patterns.
• Potential for international travel up to15%.

Basic Qualifications:

• 1-3years of experience insales, inside sales, or business developmentwith a preference towards experience working in a manufacturing or advanced technology business.
• Strong communicationand organizational skills with ability manage multiple opportunities in parallel.
• Bachelor’s degree in business administration, Engineering, Computer Science, or related field.

Preferred Qualifications:

• Preference for strong technical background, with experience in data center infrastructure, cooling systems, or related fields.
• Experience using CRM and ERP systems such as OracleNetsuite(preferred),SAP, Salesforce, orServiceNow.

Skills:

• Customer-first mindset.
• Speed + responsiveness (critical for inbound conversion).
• Good commercial judgment (qualify vs escalate decisions).
• Process discipline (CRM, quoting, follow-up rigor).

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that willmaintainand strengthen our culture whilealigning toour vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

• Vacation and flex days, and paid company-wideshutdownduring the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure withadditionalvacation time and a monetary bonus.
• Company-funded RRSP contributions to support your long-term financial goals.

We thank every candidate inadvance,however, only those selected for an interview will be contacted. Successful candidates for this position willbe requiredto undergo background checks including criminal records check and education.Immigration sponsorship is not available for this role

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.