Inside Sales Representative I

CSS White Cap Supply Canada Inc; Ottawa; On-site; CAD 44,000 - 48,000; Full time

Job summary

White Cap is seeking a Sales Support professional to facilitate the sales process, handle customer inquiries, and manage order entry and follow-up. You will participate in pricing decisions, support gross margin goals, and assist in preparing proposals and estimates for a variety of product lines.

The role emphasizes inside/outside training, accurate order processing, and proactive customer communication to drive profitable growth.

Qualifications

• 2–5 years of experience in area of responsibility.
• HS Diploma or GED strongly preferred.
• Bachelor or Associate’s degree preferred.
• Experience with inventory sales preferred.

Responsibilities

• Provide superior day-to-day customer service and assist customers with product needs.
• Input sales orders into the computer system accurately and timely.
• Prospect for new sales opportunities via outbound calling and emailing.
• Provide product pricing by consulting the pricing matrix and other resources.
• Facilitate the sales process through project management and follow-up support.
• Perform estimating, take-off, and proposal duties as necessary.

Skills

Customer service

Sales experience

Prospecting

Pricing / quoting

Education

HS Diploma or GED

Bachelor or Associate’s degree preferred

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Description / Qualifications

Job Summary Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow-up support in support of sales, gross margin and corporate service goals.

Major Tasks, Responsibilities and Key Accountabilities

• Provides superior day-to-day customer service by assisting customers in determining product needs and providing logistics support for product needs ensuring compliance with all established company policies, procedures, and guidelines.
• Inputs sales orders into the computer system in an accurate and timely manner.
• Provide customer requested information in a timely manner.
• Continuously improve sales and product knowledge by active involvement in both inside and outside training.
• Develops code directives for certain products while maintaining target margin goals. Generates profitable growth through quota attainment.
• Performs estimating, take-off, and proposal duties as necessary.
• Prospects for new sales opportunities via outbound calling and emailing.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price ensuring compliance with company guidelines and procedures.
• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• 1 to 5 years sales experience.
• Experience with inventory sales preferred.
• Bachelor or Associate’s degree preferred.

Annual pay: 48,000.00

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

Minimum Pay $44,000.00

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.