Inside Sales Representative

Booth and Partners Pte Ltd; Toronto; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Paid volunteer days

Company charity involvement

Remote onboarding for new hires

Job summary

Softchoice is seeking an Inside Sales Support in Toronto to help drive customer success. You will research and fulfill quote requests, provide detailed reporting, and support the management of customers’ annuity business.

You will stay current on tech trends, pricing programs, and internal processes, collaborating across teams to deliver superior service. You’ll work with sales, vendors, and other departments to optimize pricing, availability, and solutions, while maintaining accurate customer

Qualifications

• 2+ years of B2B customer service experience.
• Experience with high volumes of requests and inbox management.
• Proficient in MS Office: Outlook, Word, Excel, PowerPoint.
• Experience with PowerBI and Salesforce is an asset.

Responsibilities

• Partner with inside and outside sales to research and fulfill quote requests.
• Provide complex reporting and manage a customer’s annuity business.
• Stay knowledgeable on technology trends, pricing programs, and selling processes for each customer.
• Collaborate with other departments to enhance the customer experience.
• Assist with forecasting of equipment delivery and project tracking.

Skills

B2B customer service

MS Office proficiency

Communication

Tools

PowerBI

Salesforce

Job description

Full-time

Why you’ll love Softchoice:

At Softchoice, our purpose is to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone, to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

The impact you will have:

As a Inside Sales Support , you will have the opportunity to partner with some of our largest and most diversified enterprise and strategic customers. You will be responsible for helping solve business problems for our customers, while also maintaining and protecting the bottom line for Softchoice. The ISR role is an integral piece of our customer support and growth model. From complex forecast management to customer integration projects, the ISR is involved in supporting many areas of the customers’ business. As a result, you will be able to directly impact business outcomes and increase customer satisfaction.

What you’ll do:

You will work as part of a unified account team in partnership with our inside and outside sales teams. You will be responsible for researching and fulfilling quote requests, providing complex reporting, and helping to manage a customer’s annuity business ISRs are tasked with staying knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer. Build strong relationships with sales reps, vendors, customers, and other co-workers. Work effectively with other departments to collaborate and focus on creating the best possible customer experience. Work closely with the Account Management team and many other internal stakeholders to effectively manage and maintain our customers' annuity business. Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs. Confidently maintain and update non-standardized customer documentation. Assist, when required, with project-based activities such as forecasting of equipment delivery, arranging specialized delivery, and maintaining documentation to track the progress of customer projects As a team, collaboratively work together to decrease escalations and reduce customer risk.

What you’ll bring to the table:

2+ years of B2B customer service experience. Experience with high volumes of customer requests and inbox management. Proficient in MS Office tools: Outlook, Word, Excel, PowerPoint. Experience in the IT industry an asset. Experience with understanding Microsoft licensing programs an asset. Experience in using enterprise-grade reporting tools, such as PowerBI an asset. Experience in Salesforce an asset.

Some reasons why our employees love working here!

Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years. Softchoice has been certified as a Great Place to Work in the United States for several years. Meaningful work that drives professional development. Ability to enter and grow within the technology industry. Being part of a winning, high-performance team. Every employee has 2 paid volunteer days per year to give back to a cause of their choice. We have raised over $3 Million through our staff-run charity Softchoice Cares. You have the opportunity to take an ownership position here at Softchoice.

Inclusion & Equal opportunity employment:

Softchoice is an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, diversability veteran status, gender identity, or sexual orientation. Require accommodation? We are ready to help: Softchoice is proud to provide interviews & employment accommodation during the recruitment and hiring process. If you require accommodation to apply or interview for a position, please reach out directly to [e-mail]. We are committed to work with you to best meet your needs. Our commitment to your experience: Softchoice is committed to the safety of our candidates and our employees. With that in mind, we have implemented virtual interviewing for all candidates. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same! For those joining Orange Nation, we will be onboarding all new employees remotely. Rest assured, though, that offering a human and inspiring onboarding experience is our top priority. Prior to commencing employment: Completion of a satisfactory criminal record check, education verification and reference checks are required for employment.

EoE/M/F/Vet/Disability Entry Level

Requirements What You’ll Bring to the Table Hands-on experience with applicant tracking systems (ATS), such as SAP SuccessFactors Ability to work independently as well as collaboratively in a team-oriented environment Solid understanding of Human Resources practices, particularly in recruitment and talent acquisition Highly organized with the flexibility to adapt in a fast-paced, dynamic setting Self-motivated and comfortable working with ambiguity Strong ability to manage multiple priorities and meet deadlines proactively Excellent written and verbal communication skills Ability to handle sensitive and confidential information with professionalism and discretion