Inside Sales Representative

Booth & Partners; Toronto; On-site; CAD 76,000 - 104,000; Full time

Job summary

Softchoice, a leading technology solutions provider, is seeking an Account Specialist to join a unified account team that partners with inside and outside sales to serve customers. You will research and fulfill quote requests, provide complex reporting, and help manage our customers’ annuity business—staying current on pricing, products, and delivery options.

The role emphasizes building strong relationships with sales reps, vendors, and customers, while collaborating with other departments to

Qualifications

• 2+ years of B2B customer service experience.
• Experience with high volumes of customer requests and inbox management.
• Proficient in MS Office tools: Outlook, Word, Excel, PowerPoint.
• Experience in the IT industry an asset.
• Experience with understanding Microsoft licensing programs an asset.
• Experience in using enterprise-grade reporting tools, such as PowerBI an asset.
• Experience in Salesforce an asset.

Responsibilities

• Research and fulfill quote requests.
• Provide complex reporting for customers.
• Help manage a customer’s annuity business.
• Stay knowledgeable on technology trends, pricing programs, and selling processes.
• Build strong relationships with sales reps, vendors, customers, and coworkers.
• Collaborate with other departments to create the best possible customer experience.
• Maintain and update non-standardized customer documentation.
• Assist with forecasting of equipment delivery and arranging specialized delivery.

Skills

B2B customer service

High-volume inbox management

MS Office

IT industry experience

Microsoft licensing programs

PowerBI

Salesforce

Tools

Outlook

Word

Excel

PowerPoint

Job description

• State/Province National Capital Region (Manila)
• Country US

Job Description

Why you’ll love Softchoice:At Softchoice, our purpose is to unleash the potential of people and technology.Our company was built around the idea that there is no success without team success. We foster aculture of inclusion and fairness, where diverse interests, experiences, and backgrounds arecelebrated. We strive to empower and unleash the potential of everyone, to ensure that everyemployee has a path to success. We're in it together to make life better for each other, ourcustomers, our partners, and our communities.

What you’ll do:

You will work as part of a unified account team in partnership with our inside and outsidesales teams. You will be responsible for researching and fulfilling quote requests, providing complexreporting, and helping to manage a customer’s annuity business ISRs are tasked with staying knowledgeable on the latest technology trends, pricingprograms, and selling processes with each individual customer. Build strong relationships with sales reps, vendors, customers, and other co-workers. Work effectively with other departments to collaborate and focus on creating the bestpossible customer experience. Work closely with the Account Management team and many other internal stakeholders toeffectively manage and maintain our customers' annuity business. Work with Softchoice’s partners & vendors to find the best pricing, product availability, andalternative solutions to solve customers’ needs. Confidently maintain and update non-standardized customer documentation. Assist, when required, with project-based activities such as forecasting of equipmentdelivery, arranging specialized delivery, and maintaining documentation to track the progressof customer projects As a team, collaboratively work together to decrease escalations and reduce customer risk.

What you’ll bring to the table:

• 2+ years of B2B customer service experience.
• Experience with high volumes of customer requests and inbox management.
• Proficient in MS Office tools: Outlook, Word, Excel, PowerPoint.
• Experience in the IT industry an asset.
• Experience with understanding Microsoft licensing programs an asset.
• Experience in using enterprise-grade reporting tools, such as PowerBI an asset.
• Experience in Salesforce an asset.

Some reasons why our employees love working here!

• Softchoice has been recognized as a Best Workplace in Canada by the Great Place to WorkInstitute for 19 consecutive years.
• Softchoice has been certified as a Great Place to Work in the United States for severalyears.
• Meaningful work that drives professional development.
• Ability to enter and grow within the technology industry.
• Being part of a winning, high-performance team.
• Every employee has 2 paid volunteer days per year to give back to a cause of their choice.
• We have raised over $3 Million through our staff-run charity Softchoice Cares.
• You have the opportunity to take an ownership position here at Softchoice.

Inclusion & Equal opportunity employment:

Softchoice is an equal opportunity employer committed to Diversity, Inclusion & Belonging.Individuals seeking employment at Softchoice are considered without regard to any protectedcategory including but not limited to, race, color, religion, national origin, age, sex, marital status,ancestry, diversability veteran status, gender identity, or sexual orientation.Require accommodation? We are ready to help:Softchoice is proud to provide interviews & employment accommodation during the recruitment andhiring process. If you require accommodation to apply or interview for a position, please reach outdirectly to [e-mail]. We are committed to work with you to best meetyour needs.

Our commitment to your experience:

Softchoice is committed to the safety of our candidates and our employees. With that in mind, wehave implemented virtual interviewing for all candidates. We understand that you may need tointerview with distractions around you (such as children or furry friends) and we will most likely beoing the same! For those joining Orange Nation, we will be onboarding all new employeesremotely. Rest assured, though, that offering a human and inspiring onboarding experience is ourtop priority.

Prior to commencing employment:

Completion of a satisfactory criminal record check, education verification and reference checks arerequired for employment.EoE/M/F/Vet/DisabilityEntry Level