Enterprise Sales Support Specialist

Softchoice; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Great Place to Work recognition

Flexible work days

Competitive benefits from day one

Job summary

Softchoice is seeking an Enterprise Support Specialist (ESS) to partner with Enterprise Account Managers and drive customer success for large, strategic clients in Canada. You will support quote requests, provide post-sales service, and stay current on tech trends to grow wallet share while strengthening relationships.

You will work with vendors and internal teams to optimize pricing, availability, and delivery, helping reduce escalations and improve satisfaction in a fast-paced sales

Qualifications

• 2+ years of customer service experience.
• 2+ years of sales experience.
• A high level of commitment to exceptional customer service and relationship building
• Strong written and verbal communication skills
• Strong problem solving, organizational and interpersonal skills
• The ability to work both individually and in a team environment
• The ability to work in a very fast-paced sales environment
• Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint

Responsibilities

• Work as a core supportive partner for our Enterprise customers along with our Enterprise Account Manager and Account Executive teams.
• Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support.
• Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
• Build strong relationships with sales reps, vendors, customers, and other co-workers.
• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
• Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
• Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
• Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.

Skills

Customer service

Sales

CRM

MS Office

Communication

Education

High school diploma or equivalent

Tools

Salesforce

Oracle/BI

Job description

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At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world‑class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state‑of‑the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency within our Enterprise customer base. As an Enterprise Support Specialist (ESS), you will have the opportunity to partner with some of our largest and most diversified Enterprise and strategic customers, with the intention of transitioning into an account manager role within a year. In this role you will be responsible for helping to support our most profitable and complex customers, partnering directly with our Enterprise Account Manager team. The ESS role is an integral role within our customer support and growth model, as your focus on white‑glove service activities will improve customer retention and satisfaction, and your exposure to the sales process will train you effectively to manage an Enterprise customer account base. In the ESS role you will focus initially on supportive activities to help maintain and grow our existing relationships with our Enterprise customers, eventually transitioning to diversifying business and growing wallet share as an account owner. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for your own career growth.

What you’ll do:

• Work as a core supportive partner for our Enterprise customers along with our Enterprise Account Manager and Account Executive teams.
• Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support.
• Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
• Build strong relationships with sales reps, vendors, customers, and other co-workers.
• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
• Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
• Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
• Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
• As a team, collaboratively work together to decrease escalations and reduce customer risk.
• Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
• Perform complex contract management.
• Consult withdedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
• Can effectively facilitate interaction between customers and vendors/manufacturers.

What you’ll bring to the table:

• 2+ years of customer service experience.
• 2+ years of sales experience
• A high level of commitment to exceptional customer service and relationship building
• Strong written and verbal communication skills
• Strong problem solving, organizational and interpersonal skills
• The ability to work both individually and in a team environment
• The ability to work in a very fast-paced sales environment
• Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
• Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
• Proficiency in Salesforce an asset
• Highschool diploma or equivalent, preferred

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.