Inside Sales Representative

Softchoice; Toronto; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Best Workplace in Canada

2 paid volunteer days per year

Competitive benefits

Job summary

Softchoice in Toronto, Canada, is seeking an Inside Sales Representative to partner with enterprise and strategic customers. You will help solve business problems while protecting Softchoice’s bottom line, supporting forecast management and customer integration projects.

The ISR role is integral to our customer support and growth model. You will work with inside and outside sales teams, research quote requests, provide complex reporting, and maintain the customer annuity business.

Qualifications

• 2+ years of B2B customer service experience.
• Experience with high volumes of customer requests and inbox management.

Responsibilities

• Research and fulfill quote requests and provide complex reporting.
• Support, forecast management, and customer integration projects to help increase customer satisfaction.
• Build strong relationships with sales reps, vendors, customers, and internal teams.
• Collaborate with other departments to create the best possible customer experience.
• Assist with forecasting equipment delivery and documenting project progress.

Skills

B2B customer service

Tools

MS Office

Job description

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At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world‑class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state‑of‑the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

Why you’ll love Softchoice:

At Softchoice, our purpose is to unleash the potential of people and technology.

Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone, to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

The impact you will have:

As a Inside Sales Representative , you will have the opportunity to partner with some of our largest and most diversified enterprise and strategic customers. You will be responsible for helping solve business problems for our customers, while also maintaining and protecting the bottom line for Softchoice. The ISR role is an integral piece of our customer support and growth model. From complex forecast management to customer integration projects, the ISR is involved in supporting many areas of the customers’ business. As a result, you will be able to directly impact business outcomes and increase customer satisfaction.

What you’ll do:

You will work as part of a unified account team in partnership with our inside and outside sales teams.

You will be responsible for researching and fulfilling quote requests, providing complex reporting, and helping to manage a customer’s annuity business

ISRs are tasked with staying knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.

Build strong relationships with sales reps, vendors, customers, and other co-workers.

Work effectively with other departments to collaborate and focus on creating the best possible customer experience.

Work closely with the Account Management team and many other internal stakeholders to effectively manage and maintain our customers' annuity business.

Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.

Confidently maintain and update non-standardized customer documentation.

Assist, when required, with project-based activities such as forecasting of equipment delivery, arranging specialized delivery, and maintaining documentation to track the progress of customer projects

As a team, collaboratively work together to decrease escalations and reduce customer risk.

• This role is aligned with a US holiday schedule & will be on a CST or PST work day

What you’ll bring to the table:

2+ years of B2B customer service experience.

Experience with high volumes of customer requests and inbox management.

Proficient in MS Office tools: Outlook, Word, Excel, PowerPoint.

Experience in the IT industry an asset.

Experience with understanding Microsoft licensing programs an asset.

Experience in using enterprise-grade reporting tools, such as PowerBI an asset.

Experience in Salesforce an asset.

Compensation:

• The base salary rate for this role is $55,000

Some reasons why our employees love working here!

Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.

Softchoice has been certified as a Great Place to Work in the United States for several years.

Meaningful work that drives professional development.

Ability to enter and grow within the technology industry.

Being part of a winning, high-performance team.

Every employee has 2 paid volunteer days per year to give back to a cause of their choice.

We have raised over $3 Million through our staff‑run charity Softchoice Cares.

You have the opportunity to take an ownership position here at Softchoice.

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High‑Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award‑Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.