Inside Sales Representative

Doman Building Materials Group Ltd; Saskatoon; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Pension plan with employer matching

Stock purchase program

Annual incentive plan

Discounts on product purchases

Job summary

Doman Building Materials Group Ltd is seeking an Inside Sales Representative in Saskatoon, SK. This on-site role focuses on delivering excellent customer service, accurate order entry, and proactive engagement to grow sales across engineered wood, siding, decking, railing, and other building materials.

The ISR will handle inbound orders, conduct outbound calls, upsell, and coordinate with operations and Account Managers to service a diverse customer base from small yards to large chains.

Qualifications

• High school diploma required.
• Formal sales training is desirable.

Responsibilities

• Answer customer calls for orders, quotes and inquiries.
• Enter orders accurately into the system.
• Upsell and promote additional products where appropriate.
• Maintain and grow customer relationships with internal teams.
• Resolve issues promptly and professionally.
• Support inventory monitoring for select product lines.

Skills

Customer service

Outbound calls

MS Office

English communication

Education

High school diploma

Sales training desirable

Tools

Excel

Word

Outlook

Job description

Inside Sales Representative
Saskatoon, SK
Permanent Full-Time (On-Site)
Reference Number: CAN-SK-SAS-160-231026

SUMMARY

As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. The ISR lays the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering orders in the system, and relaying vital information to operations team members. Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.

The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines.The ISR also can increase sales revenue, order by order.

Our customers range in size from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.

EXPECTED CONTRIBUTIONS

Along with the Account Managers / Sales Specialists and Commodity Traders, the ISRs maintain and grow existing customer relationships.

Inbound Calls and Sales Orders

• Promptly answer customer phone calls for orders, quotes, and inquiries.
• Determine customer requirements and secure the maximum invoice value for the order.
• Sell additional products by recognizing opportunities to up-sell or sell complementary products.
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• Enter orders efficiently and accurately into the order system.
• Manage select product lines, including purchasing and monitoring of inventory.
• Relay vital information to operations team members.
• Prompt and accurate handling of credits and returns.
• In some regions, partner with Account Managers to manage customer relationships.
• Promptly and professionally resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Outbound Phone Calls

• Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.
• Purposes of outbound calls are to fill delivery trucks, follow up on orders and offer sales promotions. Every opportunity to be used to increase the dollar value of an order.

KNOWLEDGE, SKILLS, AND ABILITIES

Sales

• Excellent customer service skills on the phone
• Demonstrated ability to anticipate customer needs
• Comfortable with conducting outbound phone calls to existing customers

Technical

• Able to quickly learn technical information specific to the building industry
• Working knowledge of wood frame residential construction is an asset

Other

• Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
• Aptitude for numerical calculations
• Excellent English communication skills at a capacity to influence sales over the phone

EDUCATION

• High school graduation is a requirement
• Formal sales training is desirable

COMPENSATION AND BENEFITS

• Base salary (no commissioned sales)
• Annual incentive plan based on company performance
• Group pension plan with employer matching contributions
• Health benefits
• Purchase Doman Building Materials Group Ltd. stock at a discounted price

OTHER WORK-RELATED BENEFITS

• Retiree Health Benefits Plan
• Fitness reimbursement
• Education reimbursement
• Professional Development reimbursement
• Scholarships for children
• Discounts on product purchases
• Employee referral bonus
• Annual Service Awards

EMPLOYMENT STATUS:

• Permanent, full-time

HOURS OF WORK

• Monday to Friday
• 8:00 am – 4:30 pm

Work Location:

11 Capital Cir, Corman Park No. 344, SK S7R 0H4

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.

This posting reflects an existing vacancy within our organization. Applicantsmust belegally entitled to work in Canada without sponsorship. Doman does not use artificial intelligence (AI) to screen, assess, and select candidates. Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank you for your interest; however,only thoseselected for an interview will be contacted.