Inside Sales Representative

Gentek Building Products - Canada; Kitchener; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Savings plan with company matching

Employee & Family Assistance Program

Team-oriented environment

Job summary

Gentek Building Products - Canada is seeking a Branch Inside Sales Support representative to greet customers, answer inquiries, and process orders, acting as a reliable business partner.

You will develop product knowledge of Gentek’s exterior home products and support customers through the order lifecycle while maintaining accurate records. A high-school diploma is required, with training available for industry newcomers.

Qualifications

• High School diploma required; post-secondary education is an asset.
• Experience in building industry is valuable, training provided for right candidate.
• Must be computer proficient and able to read/write letters, numbers, and words.

Responsibilities

• Greet customers as they enter or call the branch.
• Answer inquiries about materials and services Gentek provides.
• Facilitate easy business interactions; act as customers' business partner.
• Enter and process orders through Gentek’s order system.
• Provide accurate product availability and delivery status.
• Maintain documentation related to customers and orders.

Skills

Customer service

Multitasking

Communication

Computer proficiency

Education

High School diploma

Post-secondary education an asset

Tools

Order system

MS Office

Job description

It’s your home . We help make it beautiful .

Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.

What’s In It for You?

• A competitive hourly wage.
• Straight weekdays (8:00 a.m. – 4:30 p.m. Monday – Friday), so you get the weekends to yourself to unwind and do the things you love! At Gentek, we’re all about work/life balance.
• Competitive benefits package. We’ve got you covered!
• Savings Plan with matching company contributions. Let us help make your future financially secure.
• A free and confidential Employee & Family Assistance Program. Available anytime, anywhere, to help you meet your wellness goals and support you through life’s events.
• An awesome team and a welcoming environment!

Why We Want You

At Gentek, we know that a person’s home is their sanctuary. We are a B2B wholesaler and through our customer partners, including contractors, builders, and retail stores, our products reach their final destinations.

As a Branch Inside Sales Support representative, you love to “ ACT ”:

Acknowledge all customers in person and on the phone; greet them with a smile.

Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.

Thank customers after every interaction; we don’t take their partnership with us for granted.

Responsibilities

In this client-facing role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how to support our customers. General responsibilities include:

Customer Service

• Greet customers as they enter the distribution branch, or as they call.
• Answer customer inquiries about the materials and services Gentek provides.
• Make it easy for customers to do business with us. You are their business partner.

Order Processing

• Enter and process customer orders through Gentek’s order system.
• Provide accurate and helpful information about products, availability, and delivery status.
• Maintain accurate documentation related to customers and orders.

• Completed High School certificate a must. Post-secondary education an asset.
• Experience in the building industry (e.g., hardware store, pro-desk) is valuable, but we are willing to train the right candidate.
• Able to read and write word and letter/number sequences.
• Must be computer proficient.
• High compliance with standards, requirements, and processes.
• Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees.
• Must be able to multi-task, prioritize, and perform in a fast-paced environment.

Who Is Gentek?

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement building products. With 3 manufacturing facilities and distribution branches coast to coast, we provide our customers with superior products and services. This can only be achieved by having a fantastic group of employees and we know that they deserve a great, inclusive work experience, which we strive to provide.

As a Branch Inside Sales Support Representative, you are an essential part of the Gentek team. You will make sure our customers get the products and/or information they need and get them on their way. If you don’t already have expert knowledge of the building products we carry, you will be willing and able to develop the knowledge you need to provide the exceptional customer service experience that our customers have come to expect from us.

Don’t miss your opportunity! Gentek is growing. Come grow with us. If you think you have what it takes to be a Branch Customer Service Representative, you may just be the candidate we’re looking for. Accommodations for applicants with disabilities available upon request.