Inside Sales Representative

Sunbelt Rentals; Coquitlam; On-site; CAD 52,000 - 76,000; Full time

Job summary

Sunbelt Rentals is seeking an Inside Sales Representative to drive incremental sales revenue in designated markets. You will support Outside Sales and Branch teams, handling inquiries, quotes, and follow-ups with prospects.

Responsibilities include identifying prospects, cold calling, reactivating dormant accounts, delivering leads, and ensuring top‑quality customer service while aligning with safety standards.

Qualifications

• Bachelor's degree or equivalent required.
• 1–2 years' B2B Inside Sales or Customer Service experience preferred.
• Strong listening and communication skills in a fast-paced environment.

Responsibilities

• Identify and call prospects in designated markets to qualify leads and explain products.
• Support Outside Sales and Branch teams by delivering sales leads and quotes.
• Close sales when possible and help with customer inquiries, orders, and billing issues.
• Maintain customer retention through proactive outreach and service excellence.

Skills

Cold calling

Customer service

Communication skills

Teamwork

Education

Bachelor's Degree or equivalent

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

The Inside Sales Representative (ISR) position is responsible for driving incremental sales revenue for assigned sales territories, supporting increased sales productivity of assigned Outside Sales Representatives (OSR). Additionally, the ISR will support increased sales through the identification of new prospective customers, reactivation of dormant accounts, and many different approaches such as project database mining, phone contact and follow-up, email, web inquiry handling. Will increase sales productivity by working with assigned OSR's and the Branch teams to support customer-facing processes such as handling customer sales inquiries, assisting with sales quotations, and customer communications.

Position Responsibilities

• Identify and call prospects in designated market areas to qualify and drive leads and explain products and services offered.
• This will include cold calling.
• Deliver sales leads to the Outside Sales team.
• Close sales leads directly when possible.
• Demonstrated added-value approach to customers by identifying appropriate solutions based on an understanding of their needs.
• Contact dormant accounts in designated market areas to reintroduce and explain products and services offered.
• Understand why dormant accounts became inactive.
• Work with the Sales and Branch staff to develop a plan to generate new business from these accounts.
• May assist OSR's with customer quote requests, engineering requests, orders, contracts, billing disputes, problem solving, etc.
• Handle sales inquiries and customer assistance requests.
• Support customer retention strategies and plans.
• Coordinate internally to expedite sales process.
• Keeps management informed of all activity, including timely preparation of reports.
• Promote internal and external customer service excellence
• Adhere to and uphold safety standards.
• Works closely with Support, Management, Project Management team, Construction and Operations, and Business Development.
• Other duties as assigned.

Requirements

• Education & Experience: Bachelor's Degree or equivalent combination of education and experience 1-2 years' business-to-business Inside Sales/Customer Service experience
• Demonstrated ability to work in a fast-paced, team-oriented, customer-focused environment
• Demonstrated success cold calling, reactivating dormant accounts, and in engaging prospects and customers
• Outstanding listening and communication skills.