Inside Sales Representative

01701 Heidelberg Materials Canada Limited; Calgary; On-site; CAD 78,000 - 104,000; Full time

Benefits offered by this job

Competitive base salary

Industry leading benefits package

Pension plan with company contribution

RRSP options

Training and development opportunities

Job summary

Heidelberg Materials Canada Limited is seeking a customer‑focused professional to provide outstanding service, manage orders, and coordinate deliveries across multiple teams. You will support sales with quotations, pricing, product recommendations, and identifying growth opportunities.

Working with Sales, Operations, Dispatch, Billing and Production, you will ensure accurate order fulfillment, pricing, invoicing, and customer satisfaction while maintaining data in Command Cloud and monitoring

Qualifications

• Strong customer service and relationship-building capabilities.
• Effective communication and interpersonal skills to influence diverse stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer systems, sales tools, and business applications.

Responsibilities

• Provide exceptional customer service by building strong relationships and processing orders.
• Coordinate deliveries and support customer project requirements.
• Assist sales activities with quotations, pricing, and product recommendations.
• Collaborate with Sales, Operations, Dispatch, Billing, and Production to ensure accurate order fulfillment and pricing.

Skills

Customer service

Relationship building

Order processing

Cross-functional collaboration

Communication

Attention to detail

Tools

Command Cloud

Job description

Line of Business: Service & Support Pay Range: $78,070.00 – $104,076.66

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials.

Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

Provide exceptional customer service by building strong relationships, processing orders, coordinating deliveries, and supporting customer project requirements. Support sales activities through quotation preparation, pricing administration, product recommendations, and identification of growth opportunities. Collaborate with Sales, Operations, Dispatch, Billing, and Production teams to ensure accurate order fulfillment, pricing, invoicing, and customer satisfaction. Maintain customer accounts, project records, pricing structures, and related data within Command Cloud, ensuring accuracy and compliance. Monitor customer needs, market trends, and sales performance, generating reports and insights to support business decisions and revenue growth. Investigate and resolve order, project, and invoicing discrepancies, ensuring billing accuracy and timely issue resolution. Process COD pre-authorizations, prepare sales documentation, and manage daily system exceptions to support efficient financial and operational processes.

What Are We Looking For

Strong customer service and relationship-building capabilities with a commitment to deliver positive customer experiences. Cultivates a deep understanding of customer operations and market dynamics, continuously seeking opportunities to create value and drive business growth. Effective communication and interpersonal skills with the ability to influence and build trust with diverse stakeholders. Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail. Proficiency with computer systems, sales tools, and business applications used to manage customer accounts and orders. Solid problem-solving skills, business acumen, and a proactive approach to achieving results and supporting team success.

Work Environment

Fast-paced office environment supporting customers and business operations. Frequent interaction with customers, sales teams, dispatch, and operational personnel. Combination of independent work and team collaboration. Standard business hours with occasional flexibility required to meet customer and business needs.

What We Offer

• Competitive base salary.
• Industry leading benefits package, including health, dental, and wellness.
• Pension plan with an automatic company contribution as well as matching contributions and RRSP options.
• Opportunities for training, development, career growth within a global organization.

Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.

Shaping the future, building successes Heidelberg Materials – your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO₂ reduction, efficient recycling technologies, and digital solutions – setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you’re not just shaping the industry’s future; you’re shaping your own. Let’s get to work! Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.