Inside Sales Rep / Parts Advisor

Wainbee; Kelowna; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Health & dental coverage

Employee and Family Assistance Program

RSP match program

Monthly gym membership

Continuing education programs

Career advancement

Employee referral benefits

Job summary

Multi-Power Products Ltd. in Kelowna, BC, is seeking a proactive Sales specialist to respond to inquiries, quote prices, and process orders for drilling equipment parts and hydraulic components.

You will build product knowledge, provide technical support, and cultivate strong customer relationships while supporting the sales team to upsell related parts. Typical hours are 8:00 a.m.–5:00 p.m., Monday–Friday, with health and career development benefits.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently within a sales team.
• Familiarity with drilling equipment parts is an asset.
• ERP and Microsoft 365 proficiency.
• High school diploma; post-secondary training is an asset.

Responsibilities

• Respond to part inquiries by phone, email, or walk-in regarding drilling equipment parts, pricing, availability, and technical specifications.
• Prepare and provide price quotations for drilling equipment parts & hydraulic components.
• Process customer orders accurately and efficiently, including verifying order details, pricing, and shipping information, and coordinating with staging for order fulfilment.
• Develop a comprehensive understanding of Multi-Power’s inventory of drilling equipment parts, including specs and compatibility.
• Provide technical assistance to customers regarding drilling equipment parts, including part identification and troubleshooting.
• Cultivate strong relationships with customers by providing exceptional service and following up on inquiries and orders.
• Collaborate with the sales team to identify opportunities for up selling related parts or accessories.
• Maintain accurate records of customer interactions, orders, and inquiries.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Work towards meeting or exceeding sales goals and targets.

Skills

Communication skills

Customer service

Organization

Self-motivation

Independent work

ERP experience

Sales experience

Drill parts sales

Mechanical inclination

High school diploma

Ambitious

Education

High School diploma

Post-secondary training (asset)

Tools

ERP

Microsoft 365

Job description

Job DescriptionJob Description

Located in Kelowna, British Columbia, Multi-Power Products Ltd. is a leading Canadian manufacturer of exploratory drilling and industrial equipment, including custom-built drilling machinery. With over 40 years of experience, Multi-Power prides itself on delivering high-quality products that exceed customer expectations. Our team, from designers to fabricators to management, takes a customer-first approach and upholds these values in every decision.

Are you passionate about matching the right parts with the right machines? Do you thrive in an environment where problem-solving and customer satisfaction are top priorities? If so, we want you to join our dynamic Sales team.

Duties/Responsibilities:

• Responding to Part Inquiries: Promptly respond to customer inquiries via phone, email, or walk-in regarding drilling equipment parts, pricing, availability, and technical specifications.
• Quoting and Pricing: Prepare and provide accurate price quotations to customers for drilling equipment parts & hydraulic components.
• Order Processing: Process customer orders for parts accurately and efficiently, including verifying order details, pricing, and shipping information, and coordinating with the staging for order fulfilment.
• Product Knowledge: Develop a comprehensive understanding of Multi-Power’s inventory of drilling equipment parts, including their specifications, compatibility with different equipment models, and applications.
• Technical Support: Provide technical assistance to customers regarding Multi-Power drilling equipment parts, including helping with part identification, compatibility issues, and troubleshooting.
• Customer Relationship Management: Cultivate strong relationships with customers by providing exceptional service, addressing concerns promptly, and following up on inquiries, orders, and part deliveries.
• Sales Support: Collaborate with the sales team to identify opportunities for up selling related parts or accessories to customers based on their needs and existing orders.
• Documentation and Record-Keeping: Maintain accurate records of customer interactions, orders, and inquiries.
• Complaint Resolution: Handle customer complaints and issues professionally and efficiently, working towards satisfactory resolutions and escalating complex issues to appropriate channels when necessary.
• Meeting Sales Goals: Work towards meeting or exceeding assigned sales goals and targets, contributing to the overall sales objectives of the company.

Qualifications:

• Ambitious: a desire to improve sales goals, procedures & efficiencies
• Excellent communication skills
• Excellent customer service skills
• Good organizational skills
• Self-starter, self-motivated
• Able to work independently with minimal supervision and within the Sales team
• Computer literate (ERP, Microsoft 365)
• Previous Sales experience
  
• Drill parts sales experience an asset but not required
  
• Mechanical inclination an asset but not required
• Post-Secondary Training: not required but an asset
• High School graduate, Grade 12

Position Type: Salary, Full Time

• Hours are 8:00 a.m. to 5:00 p.m., Monday to Friday.

MPP Paid Employment Packages Include:

• Health & Dental coverage
• Employee and Family Assistance Program
• RSP match program
• Monthly Membership to Community Athletics Gym
• Employer-paid Continuing Education Programs
• Career Advancement
• Employee Referral Benefits

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.