Inside Sales - Plumbing

Bartle & Gibson Co. Ltd.; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in plumbing solutions is seeking a sales representative for its Calgary location. The ideal candidate will have exceptional customer service skills and a background in plumbing, ensuring customer satisfaction through effective communication and product knowledge. You will process orders, develop customer relationships, and work within a dynamic team environment.

Benefits

Company paid benefits

Employee and Family Assistance Program (EFAP)

Profit sharing

RRSP match

Personal Milestone Recognition Program

Perkopolis Partnership

Safety shoe reimbursement

Employee discounts on in-store purchases

Qualifications

• Minimum of two years sales experience (counter sales, inside sales or outside sales) required.
• Background in plumbing products required.

Responsibilities

• Responding to inquiries and processing orders.
• Contacting customers and identifying new products.
• Maintaining customer relationships and ensuring satisfaction.

Skills

Exceptional customer service

Interpersonal skills

Time management

Organization

Communication skills

Self-motivated

Education

Post-Secondary courses in Plumbing

Job description

• Responding to inquiries and processing incoming calls and orders
• Contacting current customers and identifying new products and potential up-selling
• Entering orders into the system
• Sourcing materials for customers when currently not in stock
• Maintaining knowledge base on current products and learning about new products
• Providing product information, pricing quotations, and follow-up on quotes
• Developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
• Supporting Counter Sales and handling returns as required
• Working closely with others to ensure customer needs are met
• Other duties as required

SKILLS AND COMPETENCIES

• Exceptional customer service
• Ability to warm up and develop instant rapport with potential customers
• Ability to develop long-term relationships and generate referrals from your customers
• Excellent interpersonal & communication skills, both verbal and written
• Impeccable organizational skills with attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Minimum of two years sales experience (counter sales, inside sales or outside sales) required
• Post-Secondary courses in Plumbing an asset
• Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
• Knowledge of the plumbing industry or a background in plumbing products required

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match
• Personal Milestone Recognition Program
• Perkopolis Partnership
• Safety shoe reimbursement
• Employee Referral Bonus Program
• Employee discounts on in store purchases

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

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Final candidates will be required to undergo an assessment and security screening , including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.