Inside Sales & Delivery Specialist

Brafasco; St. Catharines; On-site; CAD 22,900 - 32,616; Full time

Job summary

White Cap is seeking a customer-focused associate to provide exceptional service and generate sales opportunities. You will respond to orders, quotations, and inquiries across in-person, phone, email, and fax channels, process orders, and deliver products as needed.

Responsibilities include greeting customers, upselling related products, building relationships, and maintaining showroom organization. Lifting and delivery duties may be required, with minimal travel.

Qualifications

• Strong customer-service skills with the ability to upsell and explain product features.
• Ability to interact with customers in person and via phone or email.
• Willingness to learn product lines and promotions.

Responsibilities

• Provide exceptional customer service by greeting and assisting customers.
• Upsell by identifying related products and promotions.
• Develop relationships to position as a preferred supplier.
• Respond to orders, quotations, and inquiries by phone, email, or in person.
• Process orders, enter data, and provide timely order information to customers.
• Restock merchandise and maintain showroom orderliness.
• Deliver products by driving a delivery van as needed.

Skills

Customer service

Upselling

Product knowledge

Communication

Education

HS Diploma or GED

Job description

White Cap is seeking a customer-focused associate to provide exceptional service and generate sales opportunities. You will respond to orders, quotations, and inquiries across in-person, phone, email, and fax channels, process orders, and deliver products as needed.

Responsibilities include greeting customers, upselling related products, building relationships, and maintaining showroom organization. Lifting and delivery duties may be required, with minimal travel.