Inside Sales /CSR Associate | Intralec Electrical Products Ltd

Electro Federation Canada; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inside Sales/Customer Service Associate to join their dedicated team. This role involves managing customer inquiries, processing orders, and providing exceptional service in the Electrical Industry. You'll be the key point of contact for customers, ensuring their needs are met with professionalism and efficiency. With a focus on training and development, this position offers a supportive environment where you can grow your career. If you have a passion for customer service and want to contribute to a company that values its employees, this is the perfect opportunity for you.

Benefits

Competitive Salary

Annual bonus based on company profit

Extensive Health & Dental package

Training and development

Promote from within culture

Qualifications

• 3+ years of Customer Service experience, preferably in the Electrical Industry.
• Excellent communication skills in English are essential.

Responsibilities

• Handle incoming/outgoing customer calls/emails and process orders.
• Solve customer problems promptly and assist the outside sales team.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Teamwork

Positive Attitude

Education

High School Degree or equivalent

Tools

Google Workspace

Job description

Inside Sales/Customer Service Associate

Intralec is a Manufacturers Sales Rep representing quality Suppliers in the Electrical Industry.

We are proud to have serviced the Ontario market since 1977.

Main Responsibilities

• Handle incoming/outgoing customer calls/emails (ticket system).
• Process orders, inquiries, and quotations.
• Promptly solve customer problems.
• Expedite orders and back orders.
• Handle returns due to product issues/warranty/order errors.
• Assist and support the outside sales team.
• Back-up fellow team members as required.
• Attend product trainings and sales meetings when requested (some USA travel may be required).
• Perform other duties as requested by management.

Qualifications

• High School Degree or equivalent.
• 3+ years of Customer Service experience, preferably in the Electrical Industry.
• Excellent communication skills in English are essential.
• Ability to work independently and as part of a team.
• Provide a high level of customer service in a professional and courteous manner.
• Knowledge of Google Workspace and basic computer skills (training on suppliers' portals will be provided).
• Ability to multitask.
• Attention to detail.
• Positive attitude and enthusiasm.

Intralec Offers

• Competitive Salary.
• Annual bonus based on company profit.
• Extensive Health & Dental package for you and dependents.
• Training and development.
• Promote from within culture.

Schedule

Monday - Friday, 8 am - 4 pm.

Work Location

In Person at the office located in Mississauga.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ready to take the next step in your career? Apply now and join our dedicated team at Intralec Electrical Products Ltd.!

Apply Today!