Inside Sales Coordinator

DP World; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Generous vacation

Health & dental benefits

Health spending account

Pension plan

Wellness initiatives

Training opportunities

Professional development support

Job summary

DP World Canada is seeking an Inside Sales Coordinator to support our commercial team in a dynamic freight forwarding environment. You will handle sales support, customer service and data control, serving as the primary contact between internal DP World teams and clients to foster clear communication.

You will collaborate with cross-functional teams to deliver seamless service, assist pricing, maintain CRM data and support quarterly reviews, while driving growth and ensuring an exceptional

Qualifications

• 2+ years working within the freight forwarding industry with a focus on non-asset based services.
• Strong attention to client facing activities.
• Plan to or are currently pursuing CIFFA certification.
• Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry.
• Knowledge of Incoterms, Freight Forwarding operations and processes.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional listener with strong written and verbal communication skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a collaborative team.
• Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions.
• Results oriented and proactive in handling competing priorities to meet deadlines and commitments.
• Must be fluent in English – additional languages are a bonus.
• Previous Canadian work experience or experience working directly with Canadian industries.

Responsibilities

• Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management.
• Ensure exceptional customer service by maintaining regular communication with clients, promptly addressing inquiries, requests, and concerns.
• Support pricing models and presentation of transportation modalities in quotations and long form RFQs or RFPs.
• Assist pricing analysts in transposing correct rates & service timelines.
• Follow appropriate work instructions and checklists to create consistency and minimize errors.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
• Keep client records for Quarterly Business Reviews (QBRs), sales reports and relevant data needed for CRM.
• Collaborate with cross-functional teams, including operations, finance, and logistics, to deliver seamless service and a superior customer experience.

Skills

Customer service

Sales support

Data accuracy

CRM familiarity

Education

CIFFA certification (in progress)

Tools

CRM software

Microsoft Excel

PowerPoint

Job description

The Inside Sales Coordinator is a key contributor to driving growth and enhancing the customer experience by providing vital support to our commercial team at DP World. In this role you will work in a highly collaborative, dynamic freight forwarding environment and be responsible for sales support, customer service, & data control. This role will serve as the primary point of contact between internal DP World teams and clients, fostering clear and effective communication.

Role Purpose

The Inside Sales Coordinator is a key contributor to driving growth and enhancing the customer experience by providing vital support to our commercial team at DP World. In this role you will work in a highly collaborative, dynamic freight forwarding environment and be responsible for sales support, customer service, & data control. This role will serve as the primary point of contact between internal DP World teams and clients, fostering clear and effective communication.

Key Responsibilities

• Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management.
• Ensure exceptional customer service by maintaining regular communication with clients, promptly addressing inquiries, requests, and concerns.
• Support pricing models and presentation of transportation modalities in quotations and long form RFQs or RFPs.
• Assist pricing analysts in transposing correct rates & service timelines.
• Follow appropriate work instructions and checklists to create consistency and minimize errors.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
• Keep client records for Quarterly Business Reviews (QBRs), sales reports and relevant data needed for CRM.
• Collaborate with cross-functional teams, including operations, finance, and logistics, to deliver seamless service and a superior customer experience.

Knowledge & Qualifications

• 2 plus years working within the freight forwarding industry with a strong focus on non-asset based services.
• Strong attention to client facing activities.
• Plan to or are currently pursuing CIFFA certification.
• Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry.
• Knowledge of Incoterms, Freight Forwarding operations and processes.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional listener with strong written and verbal communication skills. Comfortable speaking on the phone and communicating with all levels of an organization.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a collaborative team.
• Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions.
• Results oriented and proactive in handling competing priorities to meet deadlines and commitments.
• Must be fluent in English – additional languages are a bonus.
• P revious Canadian work experience or experience working directly with Canadian industries.

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees, spanning 79 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

At DP World Canada We’re Proud To Offer a Well-rounded Total Compensation Package, For All Permanent Positions, That Supports Your Health, Wellbeing, And Career Growth. This Includes But Is Not Limited To

• Competitive salary and annual bonus
• Generous vacation time with paid flex day and volunteer days
• Comprehensive health & dental benefits starting on day one
• Annual health/lifestyle spending account
• Defined contribution pension plan
• Employee wellness initiatives
• Internal training & learning opportunities
• Professional development support

About The Team

DP World Logistics

DP World’s Logistics division is in a period of rapid growth and expansion, having successfully launched over 180 new branches globally since 2022. We build fully customizable and sustainable contract logistics services to push businesses further and faster. Our integrated supply chain solutions harness leading logistical expertise and the most comprehensive infrastructure in the industry to elevate and streamline our customers’ contract logistics needs. Our NVOCC services help navigate complex supply routes with ease, building reliable connections with our customers. We offer NVOCC services for companies of all sizes, including full and less-than-container (LCL) loads, breakbulk and heavy lift services. From optimal timing to customs and compliance, we work with our customers to deliver solutions that best work for them. Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.