Inside Sales Coordinator

Forte Opening Solutions; London; On-site; CAD 45,000 - 65,000; Full time

Job summary

Forte Opening Solutions is seeking an Inside Sales Coordinator to join their dynamic team. This role involves processing customer quote orders, negotiating prices, and providing technical assistance on products. Ideal candidates will have a background in Inside Sales, excellent communication skills, and the ability to multitask effectively.

Qualifications

• 2-3 years in Inside Sales; order entry experience required.
• Knowledge of wood products or door construction preferred.

Responsibilities

• Timely and accurate processing of customer quote orders.
• Create quotes and negotiate prices with distributors.
• Gather and share market intelligence to increase market share.

Skills

Professional communication

CRM knowledge

Ability to multitask

Organizational skills

Conflict resolution

Flexibility

Bilingual skills

Education

High School required

Associate's Degree or higher preferred

Job description

At Forte Opening Solutions, we don't just manufacture doors; we create pathways to possibilities. We empower our employees to shape the future of our industry. Join a team where craftsmanship meets cutting-edge technology, and where your ideas can open new doors. Together, we build not just products, but a culture of excellence and collaboration.

Position Overview

The Inside Sales Coordinator is responsible for the timely and accurate processing of customer quote orders, order entry, and claims for the complete line of Forte Opening Solutions - US Wood Door products.

Responsibilities

• Represent the Customer Solutions Team on special projects
• Maintain a distributor profile for each distributor within assigned territories
• Perform duties as assigned by supervisor
• Create quotes and negotiate prices with distributors
• Provide technical assistance on products, labeling, and applications
• Gather and share market intelligence to increase market share in assigned territories

Order Processing

• Enter orders with high accuracy from various sources (phone, fax, email, EDI)
• Respond professionally to customer inquiries
• Follow up on issues, discrepancies, and returns
• Proof orders for accuracy and establish strong relationships with internal and external stakeholders
• Address product availability and technical questions
• Ensure compliance with SOX controls
• Work flexible hours, including occasional weekends, to meet business needs

Qualifications

Education : High School required; Associate's Degree or higher preferred

Experience : 2-3 years in Inside Sales, order entry experience required; knowledge of wood products or door construction preferred

Skills : Professional communication, CRM knowledge, ability to multitask, organizational skills, conflict resolution, and flexibility. Bilingual skills are an asset.

We value diversity and encourage applications from all qualified individuals. Accommodations are available upon request during the recruitment process.