Inside Sales and Service Representative

Ingersoll Rand; Mississauga; On-site; CAD 55,000 - 85,000; Full time

Job summary

Ingersoll Rand is seeking an Inside Sales & Service - Parts representative at the Toronto Customer Center. The role covers sales support from inquiry to delivery, including parts identification, quotes, and order processing.

You will coordinate with internal teams to ensure timely delivery and accurate documentation. As you gain experience, you may support outside sales with lead generation, market intelligence, and customer contacts, and may participate in Special Projects requiring complex

Qualifications

• High school diploma or GED required.
• Associates Degree or 2-3 years of relevant experience required; Bachelor’s Degree preferred.
• Technical background highly preferred; proficiency in Microsoft Office; Salesforce experience a plus.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes to convert to orders.
• Manage orders to ensure on-time delivery and respond to customer inquiries throughout the sales cycle.
• Act as key customer contact to provide information from quote to delivery; support outside sales when needed.
• Mentor peers and share best practices; manage inventory to stocking levels and ensure error-free processes.

Skills

Customer service

Multi-tasking

Data analysis

Education

High school diploma or GED

Associates degree or 2-3 years experience

Bachelor’s degree preferred

Tools

Microsoft Office

Salesforce

Forklift certification

Job description

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Inside Sales & Service Representative - Parts

Location: Toronto Customer Center

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

Job Summary

• This is an Inside Sales & Service - Parts position. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands‑on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Basic Qualifications

• High school diploma or GED required
• Associates Degree or 2-3 years of relevant experience required; Bachelor’s Degree preferred
• Technical background highly preferred
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire
• SalesForce experience a plus
• Forklift certification a plus, but not required (we'll certify you!)
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

Key Competencies

• Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity.
• Ability to communicate effectively to all teammates, providing responses and updates timely
• Excellent multi‑tasking skills to receive information and requests via multiple media methods
• Excellent written & verbal communication skills
• Organizational skills – ability to manage time and multi‑task.
• Thinks and acts strategically
• Customer service focus – understand the need, solve problems, and respond in an efficient manner

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology‑driven excellence in mission‑critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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