Inside Sales

Fraser-Valley-Building-Supplies-1; Terrace; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Growth opportunities

Employee discount

Assistance program

Community culture

Job summary

Terrace Builders Centre in Terrace, BC is seeking an Inside Sales Associate for the Contractor Desk to handle orders, deliveries, and contractor accounts, ensuring every interaction leaves contractors feeling valued.

This role blends sales, customer service, and operations; you’ll coordinate with the Contractor Sales team and shipping to keep orders moving from quote to delivery, while maintaining product knowledge and strong relationships with builders.

Qualifications

• Experience in lumber yard, building materials, or retail preferred.
• Strong customer-service mindset and ability to build long-term relationships with contractor clients.
• Solid numeracy and accuracy for invoicing, accounts, payments, and credit authorizations.
• Excellent organizational skills to manage multiple orders and priorities.
• Collaborative team player with clear communication across departments.
• Detail-oriented with commitment to safe work practices.
• Comfort with computer-based POS/order management systems (Epicor Eagle a plus).

Responsibilities

• Greet customers and assist contractor and walk-in clients with product selection.
• Write up orders, estimates, and transfers for the Contractor Sales team.
• Process special orders and manage invoicing and credit authorizations.
• Coordinate deliveries with shipping and complete related paperwork.
• Answer phones, take messages, and ensure no orders fall through.
• Assist with stock replenishment within the contractor desk area.

Skills

Customer service

Sales support

Order processing

Invoicing

Team collaboration

Communication

Tools

Epicor Eagle

Job description

Terrace Builders Centre, Terrace, BC, CA

Salary Range: $23.00 To $26.00 Hourly

Who We Are

We’re a team that puts customers first, invests in our people, and takes pride in being part of the local community. If you love building relationships, know your way around a lumber yard, and thrive in a fast-paced environment this could be a great fit.

What’s in it for You

• Real opportunities to grow and advance within the company
• Employee discount on retail products after the first three months
• Employee and Family Assistance Program to support your well-being and that of your family
• A team culture built on three core values: Customers First, Inspired People, and Community Connection

About the Role

The Contractor Desk is the hub of our contractor business. As an Inside Sales Associate, you’ll be the go-to person for our contractor customers – processing their orders, arranging deliveries, handling their accounts, and making sure every interaction leaves them feeling looked after. For many of our contractors, you’re the first and last person they deal with, so building strong, trusted relationships is at the heart of what you do.

This role sits at the intersection of sales, customer service, and operations, so you’ll need to be organized, knowledgeable, and comfortable juggling multiple priorities at once. You’ll work closely with the Contractor Sales team, shipping department, and the rest of the store to make sure orders flow smoothly from quote to delivery.

What You’ll Be Doing

• Greeting all customers in a friendly manner within 10 seconds of their arrival
• Assisting contractor and walk-in customers with product selection, using your product knowledge to recommend the right materials for their projects
• Writing up orders, estimates, and transfers for the Contractor Sales team
• Processing special orders from customers and at the request of the Contractor Sales team
• Invoicing customers with charge accounts accurately and efficiently
• Authorizing credit limit overrides of up to $1,000 on charge accounts
• Processing returns of up to $250 on cash accounts and $1,000 on charge accounts
• Scanning items and collecting payments, ensuring prices and quantities are correct
• Processing all transactions quickly and professionally
• Coordinating deliveries with the shipping department and completing all associated paperwork accurately
• Answering phones, taking messages, and following up to ensure nothing falls through the cracks
• Facing shelves and doing minor stock replenishment within the contactor desk perimeter when not serving customers
• Staying proactively informed on promotions, product availability, and any changes that could affect contractor orders
• Collaborating with the Contractor Sales team and other departments to ensure a seamless experience for every customer

What We’re Looking For

This role is a step up from general retail – it suits someone with some lumber or building materials experience who’s ready to take on more responsibility. Here’s what will set you up for success:

• Prior lumber yard, building materials, or retail experience – product knowledge is essential in this role
• A genuine passion for customer service and building long-term relationships with contractor clients
• Strong numeracy and accuracy when handling invoicing, accounts, payments, and credit authorizations
• Excellent organizational skills – you can manage multiple orders, priorities, and customer needs at the same time without dropping the ball
• A self-motivated, proactive work style – you don’t wait to be told what needs doing
• A collaborative team player who communicates clearly with sales, shipping, and store colleagues
• Excellent listening, communication, and interpersonal skills
• Detail oriented with a strong commitment to safe work practices
• Comfort with computers and point-of-sale or order management systems (experience with Epicor Eagle is an asset)