Inside Sales

Marcone Supply; Kitchener; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Counter Sales Representative to join their collaborative team. This role is perfect for someone who thrives in a fast-paced environment and enjoys juggling customer needs while providing exceptional service. You will engage with customers, share your product knowledge, and help facilitate orders, all while developing your sales skills. With a strong focus on professional development and a supportive work culture, this opportunity offers a chance to grow within the company while contributing to its success. Join a team that values its members and provides a home away from home in the workplace.

Benefits

Comprehensive health benefits

Paid vacation and holidays

Life insurance

Employee Assistance Program

Professional development opportunities

Qualifications

• Experience in a customer-facing role with strong organizational skills.
• Motivated to learn about wholesale distribution and sales.

Responsibilities

• Respond to customer inquiries quickly and professionally.
• Coordinate orders and manage special requests with suppliers.

Skills

Customer Service

Sales Skills

Product Knowledge

Organizational Skills

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Internal Systems

Telephone Communication

Job description

Who we are
With nine wholesale branches and three luxury showrooms located throughout southwestern Ontario, Marks Supply is a leading supplier for top-quality Plumbing, P.V.F., Hydronics and HVAC products. Our success is directly linked to our conviction to provide exceptional customer service; to nurture a highly educated, knowledgeable team of employees; and to embrace new, innovative technology. Recently acquired by Munch’s Supply, a leading U.S.-based HVAC and Plumbing Distributor, we are uniquely positioned to grow exponentially.
What makes us different from other wholesale distributors is our people, and the deep commitment they have to sharing the very best product knowledge to guide customer decisions and demonstrate our value. Through ongoing training, a generous education policy, and our Product Pro Program, we set our teams up for success knowing they are the foundation our success relies on. Joining us now is a chance to be a critical part in the next phase of our growth and the confidence to know we will take you on that journey with us.

Who we need
We need a multi-tasker in the truest sense, who thrives on juggling customer needs, demands, and timelines - and doesn’t get overwhelmed doing so. As the new Counter Sales Representative, you will respond to customer inquiries on the phone, sharing accurate information and product knowledge, ensuring exceptional service and satisfaction. In addition, you will be part of our branch counter staff, working closely with contractors, vendors, and our sales team to research customer requests.

What’s in it for you
A collaborative team with a customer-focus. We work closely together, sharing responsibilities, supporting each other every day. You will feel welcomed as part of a place that feels like a home away from home. We prioritize customers and are taking the wholesale experience to the next level, rapidly responding to their requests for accurate, competitive quotations and product information.
Professional development. With access to unlimited learning opportunities, you will have the chance to grow into sales, quotations or other areas of the business.

What you will do:

1. Learn. You will participate in training and coaching to build your product and industry knowledge and grow your sales skills.
2. Provide excellent customer service. You will respond to in person and telephone inquiries quickly and professionally, demonstrating thorough product and pricing knowledge. You will:
3. Coordinate orders, ensuring proper products with correct pricing are allocated and a delivery time is confirmed.
4. Research out-of-stock and special Non-stock requests with suppliers and other branches, to gather pricing, lead times, freight costs, minimum buy-requirements, and manage special orders.
5. Utilize product knowledge to recommend alternatives to customers if their initial request cannot be met, upselling whenever possible.
6. Develop positive relationships with customers, working to resolve any issues, avoiding conflict, and escalating when needed.
7. Assist counter with customer orders, pickups, and returns as required.
8. Participate in yearly inventory count and Saturday counter shifts as scheduled.
9. Increase sales. You will reach out to customers by phone to provide details on specials or products that may be of interest. You will share leads with the Sales and Growth team, working as a team to accomplish department and company objectives.

What you bring:

1. The experience. You may be a recent graduate or have a couple of years in a customer facing role and the organizational skills to manage detailed paperwork and written requests.
2. The motivation. You want to learn the industry, sales, and the business side of wholesale distribution. You are highly accountable for meeting your goals and objectives with minimal supervision. You can balance and prioritize competing tasks. You are comfortable learning and using technology, including our internal systems.
3. The interpersonal skills. You are extremely comfortable taking in-coming and making outgoing telephone calls. You are deeply committed to customer service, can build and maintain relationships with customers, vendors, and internal teams. You have excellent written and verbal communication skills.
4. The flexibility. You can work evenings and Saturdays on occasion.

What we have to offer:
We foster a supportive work environment where we are committed to the growth and development of our employees. You will have the opportunity to collaborate with a skilled team, some of whom have been integral members of our organization for many years. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us. Additionally, we provide:

1. A comprehensive health benefits package, paid for by the company.
2. Life insurance, short-term and long-term disability.
3. Paid vacation and holidays.
4. Employee Assistance Program.
5. And much more!

If you have 70% of the qualifications we are looking for and want to be part of success, we encourage you to express your interest. We can't promise it will be a fit, but we do promise to consider your experience. Apply now.

Marks Supply encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request.

If you require a disability-related accommodation to participate in the recruitment process, please contact us directly. Marks Supply will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided considers the applicant’s individual accessibility needs.