Inside Customer Support Representative – Carbon Steel Cut Parts

Just Sales Jobs; Toronto; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Vacation days (10–15)

Sick days (10)

Flex hours

Annual bonus

Job summary

Just Sales Jobs is hiring an Inside Customer Support Representative to sell carbon steel cut parts with Blanchard grinding as a value-add. You will handle estimating, account management, and some new business development for service centers, fabricators, tool and die makers and OEMs in the GTA.

You report to the General Manager, work office-based in Etobicoke, and have a base salary of CAD 65,000–80,000 with bonuses. Flex hours, health benefits, and vacation/sick days are part of the package.

Qualifications

• 2–5 years of experience in sales or a customer-facing support role.
• Customer support, managing logistics, pricing, estimating and back-and-forth with clients qualifies.
• You are comfortable talking to customers and meeting them face to face when needed.

Responsibilities

• Lead accounts assigned on the order desk and be the main contact for new customers referred by the outside sales rep.
• Build quotes in the Excel-based estimator and price jobs, sending quotes promptly.
• Coordinate job scheduling with the General Manager and shop activities.
• Serve as main contact for customers from quotes to delivery and follow up on progress.
• Handle inquiries about materials, applications, and processes.

Education

High school education

Tools

AutoCAD

SM3 ERP

Excel

Word

Job description

Our client is hiring an Inside Customer Support Representative to sell carbon steel cut parts with Blanchard grinding as a value-add. You will sell to service centers, fabricators, tool and die makers and OEM manufacturers. The main buyers are the businesses that send in quote requests with drawing packages. The role is mostly estimating and account management, with some new business development. You will lead specific accounts assigned on the order desk and be the main contact for new customers referred by the outside sales rep. Leads come from company-supplied lists, warm referrals and your own prospecting. Customers are small-to-medium businesses in the Greater Toronto Area and surrounding areas. Your territory is the GTA, from Stoney Creek up to Barrie. You will report to the General Manager, who sits a few feet from your seat. The base salary is $65,000–$80,000 CAD plus bonuses.

COMPENSATION & BENEFITS

• Base salary: $65,000–$80,000 CAD
• Annual bonus. No commission.
• Health benefits, partially company paid
• 10–15 vacation days per year
• 10 sick days per year
• Flex hours
• Yearly performance reviews

THE COMPANY & CULTURE

Our client is an established, privately owned carbon steel cut parts supplier, in business since about 1961 (65 years). It has a single owner and 10 employees, all based locally in Etobicoke, Ontario, where the head office is located. The company supplies carbon steel cut parts with Blanchard grinding as a value-add. Customers are service centers, fabricators, tool and die makers and OEM manufacturers. Clients include Brannon Steel, Magna, Lauer and Canadian Wear Products. The culture is established, service oriented and old school. Average tenure is 5–10 years. The dress code is semi-casual (polo shirt and jeans).

OFFICE LOCATION & SALES TERRITORY

• Office: Etobicoke, Ontario, Canada
• Work Arrangement: Office-Based (5 days/week, Monday–Friday).
• Sales territory: GTA, from Stoney Creek up to Barrie
• Working hours: Monday–Friday, 40 hours/week
• Overnight travel: None required
• Driver's licence: Not required

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS

• 2–5 years of experience in sales or a customer-facing support role. Customer support, managing logistics, pricing, estimating and getting back to the client all qualify.
• Steel industry experience is not required.
• Machine shop, service centre or tool and die experience is a plus.
• High school education required.
• You are comfortable picking up the phone to talk to customers, and meeting them face to face where needed.
• You can learn technical material on steel grades, applications and processes quickly.
• You take ownership, solve problems and work independently, asking for help when required.
• Bilingualism not required.
• You have a valid driver's licence and access to a vehicle.

TECHNICAL SKILLS

• Excel: Intermediate
• Word: Intermediate
• AutoCAD: Basic, with the ability to read customer drawings
• SM3 ERP software will be introduced and you will learn it. No CRM is currently in use.

THE PRODUCT / SERVICE / SOLUTION

• Carbon steel cut parts
• Blanchard grinding as a value-add

PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S)

• Customers: service centers, fabricators, tool and die makers and OEM manufacturers
• Industry focus: machine shop and metal fabrication, steel service centres, tool and die
• Company size: small-to-medium businesses with 20–100 employees
• Location: Greater Toronto Area and surrounding areas

SALES CYCLE / ORDER VALUE / ACCOUNT SIZE

• Ideal account size: $150,000–$300,000 CAD in annual revenue
• Sales cycle: 1–4 weeks
• Order size: orders target 10-tonne truckloads of steel per day

COMPETITIVE ADVANTAGES

• Quick turnaround
• Delivery included
• Competitive pricing
• Flexibility
• Blanchard grinding offered as a value-add

TYPICAL DAY & DUTIES

• Client Support: 70%
• New Business Development: 15%
• Administrative Duties: 15%
• Review customer emails and drawing packages to work out which services are requested (material only, or material plus grinding).
• Build quotes in the Excel-based estimator, price the job and send the quote back to the customer promptly.
• Act as lead contact on accounts assigned on the order desk: build the relationship, give feedback on jobs in progress and follow up.
• Coordinate job scheduling with the General Manager on what is happening in the shop.
• Be the main contact for new customers referred by the outside sales rep, and work with the outside rep on customers being cultivated. Call and meet customers face to face where needed.
• Answer customer questions on materials, their suitability for different applications and the processes.

LEADS

• Lead source mix: 50% self-prospected, 25% warm leads supplied, 25% company-supplied lists
• You will start with an assigned book of existing accounts and receive new customer referrals from the outside sales rep.

OVERNIGHT TRAVEL

• None required.

SUPPORT & TRAINING

• Initial training is typically 1–2 weeks and adjusts to how quickly you pick things up.
• Format: job shadowing, joint calls and mentoring.
• Early customer communication is double-checked by another person on the sales desk until you are comfortable.
• You are expected to be comfortable in the role in about 2–3 months.
• The General Manager sits a few feet away and answers questions directly.

WHY YOU SHOULD APPLY

• There is no commission, and an annual bonus is offered on top of base.
• You start with an assigned book of existing accounts.
• You sit a few feet from the General Manager and get direct answers.
• The career path leads to Sales Manager within 3 years.
• The company has been established for 65 years, and average tenure is 5–10 years.
• Flex hours, health benefits and 10 sick days per year are included.

Equal Opportunity Employer

Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.