Inside Automation Support and Portals Specialist

Westburne; Regina; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Benefits plans

Pension plans

Job summary

Westburne is seeking an Inside Automation Support and Portals Specialist in Regina, SK. The role focuses on resolving customer and supplier portal inquiries, coordinating order processing, and delivering efficient support across Conexiom, Ariba, and Taulia.

You will work with a team to verify stock, prepare quotations, and ensure accurate order fulfillment while maintaining records and ensuring high customer satisfaction.

Qualifications

• High School education plus 3+ years admin, order entry, and customer service experience.
• Ability to read instructions, memorandums and interpret product specs.
• Ability to write routine reports and customer correspondence.
• Strong telephone communication skills and clear product knowledge.
• Excellent interpersonal skills, both verbal and written.
• Proficient with Microsoft Office applications.
• Knowledge of Westburne AS400 system is an asset.
• Product knowledge of electrical supplies is an asset.
• Excellent organizational skills.
• Experience with supplier/customer portals such as Conexiom, Ariba, or Taulia is an asset.

Responsibilities

• Assess job requirements and verify stock availability; source from suppliers for non-stock items.
• Coordinate and address inquiries related to Business Unit customers.
• Prepare quotations, process orders to completion, verify accuracy, and maintain backup records.
• Provide reliable service while communicating future needs to appropriate areas.
• Act as troubleshooter, owning the task and offering solutions within timelines.
• Process customer and supplier portal transactions (Conexiom, Ariba, Taulia).

Skills

Administrative experience

Customer service

Order entry

Communication skills

Microsoft Office

Attention to detail

Problem solving

Education

High School diploma

Tools

AS400

Conexiom

Ariba

Taulia

Microsoft Excel

MS Office

Job description

Inside Automation Support and Portals Specialist

Company: Westburne

Location: Regina, SK

Type: Full-time

Company: Westburne Location: Regina, SK Type: Full-time Description: Join Rexel: A Global Leader in Electrical Distribution

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it. This change is driven by you - our fresh thinkers, innovators and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better future.

Rexel Canada operates under eight distinct banners: Rexel Atlantic, Rexel Utility, Westburne, Nedco, LTL, Talley, Jacmar and TC360.

Westburne Electric is a leading distributor of electrical and automation solutions across Canada. We are currently seeking a self‑motivated individual to become an integral part of the Inside Automation Support team at our National Service Centre. If you thrive in a dynamic team environment and enjoy being trusted with responsibility, then Westburne is the place for you.

The Inside Automation Support and Portals Specialist is in direct contact with customers, suppliers, and Business Unit employees to effectively resolve concerns and ensure exceptional customer satisfaction. This role is responsible for coordinating and troubleshooting activities, taking ownership of issues, delivering solutions, and supporting customer and supplier portal transactions including Conexiom, Ariba, and Taulia.

Responsibilities

• Assess job requirements and verify stock availability of orders. Offer alternative non-stock items based on specifications. Provide pricing terms as per established margins and source from suppliers to obtain price and delivery for non-stock items.
• Coordinate and address all inquiries related to Business Unit customers.
• Prepare quotations, process orders to completion, and verify accuracy using generated SOPs. Maintain backup records of all customer orders.
• Provide reliable service and assistance while communicating future needs to the appropriate areas.
• Act as a troubleshooter for concerns raised, offering feedback and alternatives within acceptable timelines and taking full ownership of the task.
• Process customer and supplier portal transactions including Conexiom, Ariba, and Taulia.

Qualifications

• High School education plus a minimum of three (3) years administrative, order entry, and customer service experience in the industry, or an equivalent combination of education and experience.
• Ability to read instructions, memorandums, and interpret product specification sheets.
• Ability to write routine reports and customer correspondence.
• Strong telephone communication skills with the ability to effectively convey product knowledge and information.
• Excellent interpersonal skills, both verbal and written.
• Computer literacy – proficient with all Microsoft Office applications.
• Knowledge of Westburne AS400 system is an asset.
• Product knowledge of electrical supplies is an asset.
• Excellent organizational skills.
• Experience with e-commerce or supplier/customer portals such as Connexium, Ariba, or Taulia is an asset.

What We Offer

• Our employees enjoy a positive work- life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges.
• We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities - whether advancing in your current field or exploring something entirely new. If you are motivated, we will help you find the career path that suits you.
• Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills.

What Is Next

• Wethank all candidates for their interest; however, only those selected for interviews will be contacted.
• If you require any accommodation in the application process, please contact us with the “Need Help” button in Fitzii.
• Please visit www.rexel.ca for other career opportunities.

Inside Automation Support and Portals Specialist

Westburne

Regina, SK