Innovation and Design Manager

Medavie; Ontario; On-site; CAD 80,000 - 120,000; Full time

Job summary

A national health solutions partner seeks an Innovation and Design Manager to lead the Innovation Incubator, focusing on Human Centered Design initiatives. The role involves oversight of design projects, strategic collaboration, and fostering a culture of innovation while ensuring the design meets user needs. This position offers an opportunity to impact healthcare services across Canada and contributes to developing industry-leading solutions.

Benefits

Flexible work options

Opportunities for personal and professional growth

Comprehensive benefits package

Qualifications

• 5+ years in Human Centered Design or Design Thinking focused role.
• Ability to lead groups through HCD processes.
• Communicate effectively with diverse stakeholders.

Responsibilities

• Lead design projects focused on reimagining healthcare services.
• Facilitate workshops and manage testing of design concepts.
• Track KPIs and engage cross-functional teams in innovation.

Skills

Human Centered Design

Design Thinking

Workshop Facilitation

User Experience (UX)

Customer Experience (CX)

Analytical Skills

Education

Bachelor's degree

Job description

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Opportunity:

The Innovation and Design Manager will be responsible for building and supporting the Innovation Incubator; an enterprise capability and area of expertise for the design and development of services, experience, and new value propositions. Human Centered Design prioritizes the voice of different users to uncover what truly matters to them, identify their unmet needs, quickly ideate concepts, and test ideas with end users to validate that they are desirable. The Innovation Incubator will help inform and execute strategic initiatives across each customer segment and all operating companies.

The role requires you to have a strong background in Human Centered Design (HCD), Design Thinking, workshop facilitation, CX, UX and strategy. If you enjoy working on leading edge health care and driving strategies to bring these offerings to Canadians, this may be the role for you.

Your every day with us:

You will be a key member of the Innovation Incubator team; help create a new enterprise capability and help grow the organization understanding of the value of Human Centered Design as a new way of working. You will be a strategically focused lead of Human Centred Design engagements, facilitate workshops, generate concepts, and manage prototype testing, UX strategy, track KPIs, analyze research, data and insights and maintain a community of practice to help grow the knowledge and share insights across Medavie. Actively engage our employees in the innovation process through cross-functional collaboration. Strengthen the culture of innovation and problem solving through a nimble and agile mentality of experimentation and focusing on the end user.

Key responsibilities:

• Leads design projects focused on reimagining products, services, strategies, and experiences.
• Managing cross-functional project teams - facilitating effective collaboration through Human Centred Design process.
• Facilitates workshops, quantitative and qualitative research, prototyping, user, and concept testing, analytics, and insights
• Maintains Playbook and uses consistent framework and taxonomy to educate organization on HCD practices
• Tracks KPIs for Innovation Incubator and collaborates on measures of success for each engagement
• Consult with stakeholders on their innovation projects and strategic initiatives.
• Lead a small team of practitioners in the future as we build out the support and resources required for the new enterprise capability
• Supports the management of the Innovation Incubator pipeline and prioritization discussions.
• Prepare and socialize Innovation Incubator reports and presentations derived from the workshops. Play back activities and key results with stakeholders while providing guidance on potential next steps
• Demonstrate end user centricity; persistently advocate for the end user
• Support a culture of iterative thinking, continuous learning, and innovation

Qualifications:

• Education : Minimum of Bachelor's degree
• Work experience : 5+ years in a Human Centered Design and/or Design Thinking focused role and practice or closely associated field
• Ability to communicate with and lead a group of individuals through the process of HCD/Design Thinking and collaborative ideation
• Relevant experience with public speaking, facilitation and workshop development and delivery
• Understand HCD/Design Thinking methodology and practical application. A demonstrated record of driving business results and organizational change through HCD/Design Thinking.
• Effectively communicate to stakeholders and participants with all levels of knowledge and backgrounds; ability to steer the group around obstacles
• Exhibit a strong ability to influence in a matrixed environment
• Embrace uncertainty and ambiguity; be self-motivated and dedicated to continuous improvement
• Strong reasoning, analytical and research skills
• Ability to build trusting relationships across the organization
• Health care experience would be beneficial
• French/English bilingualism would be beneficial

Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Leadership Accountabilities:

• Values and Ethics : Reflects a commitment to employees, customers, and key corporate stakeholders in own and unit activities. Fosters a climate of transparency, trust and respect and encourages learning and growth.
• Engagement : Shares information vertically and horizontally and promotes collaboration among cross-functional teams. Encourages open, constructive communication of diverse perspectives.
• People Management : Optimizes diversity among team members to build strong teams with complementary strengths. Develops and supports career plans and learning opportunities. Fulfills obligations of human resource management.
• Strategic Thinking : Provides input into the creation of functional strategy for department and develops annual business plans.
• Action Management : Assigns work, manages resources, and sets realistic timeframes while identifying financial and human resource requirements. Makes timely decisions and manages risk.
• Financial Management : Manages and monitors budgets.
• Customer Focus : Dedicated to meeting the expectations of customers and stakeholders. Establishes and maintains effective relationships.
• Business Acumen : Knowledgeable in applying technology trends to corporate strategy and business requirements.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail] .