Innovation Adoption Manager, Business Services

Blakes; Toronto; On-site; CAD 120,000 - 140,000; Full time

Job summary

Blakes, Blake, Cassels & Graydon LLP (Blakes) is seeking an Innovation Adoption Manager, Business Services to lead AI and technology adoption across the firm's business services. You will manage firm projects, partner with teams to drive efficiency and enhance client service, and guide change management during technology rollouts.

The role requires a background in education or technology, plus experience in AI adoption and 2–3 years in related fields.

Qualifications

• Background in education or technology.
• Experience in AI adoption.
• 2–3 years in technology adoption, training/instructional design or related field, with substantive experience in business process improvements and change management.
• Experience working with legal technology and/or in a law firm environment is an asset.

Responsibilities

• Engage with business services teams nationally to identify opportunities where AI could optimize processes.
• Identify pain points that can be addressed through technology or process redesign.
• Build relationships across business services teams, integrating AI and technology into day-to-day work, driving adoption.
• Regularly evaluate the Firm’s legal technology offerings, research and recommend solutions to improve collaboration and efficiency.
• Lead change management for technology rollouts, including communications planning, stakeholder engagement and measuring adoption success.
• Evaluate impact of process changes and implement strategies to minimize risk.

Skills

Verbal communication

Written communication

Analytical thinking

Change management

Project management

Team player

Independent work

Bilingual English/French

Education

Education/Technology background

Job description

Overview

Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, is seeking an Innovation Adoption Manager, Business Services to join our Innovation team in support of the Firm’s adoption of artificial intelligence (AI) and technology within our business services groups. The successful candidate will be responsible for managing Firm projects related to AI and technology adoption, as well as process improvement across all of our business services functions. This includes driving the rollout of AI and other technology tools and partnering with business services teams to identify and implement solutions that improve efficiency and client service delivery.

Responsibilities

• Engaging with business services teams nationally to identify opportunities where AI could be leveraged to optimize business processes
• Working with business services teams to identify pain points that can be addressed through technology or process redesign
• Building strong relationships across business services teams, integrating AI and other technology into their day-to-day work, driving AI usage and providing substantive support on AI-related tasks
• Regularly evaluating the Firm’s legal technology offerings, conducting research and recommending solutions that improve collaboration and efficiency
• Leading change management for technology rollouts, including communications planning, stakeholder engagement and measuring adoption success
• Evaluating the impact of process changes and proactively implementing strategies to minimize potential risk

Education & Experience

• A background in education or technology
• Experience in AI adoption
• Two to three years of experience in technology adoption, training/instructional design or a related field, with substantive experience in business process improvements and change management
• Experience working with legal technology and/or in a law Firm environment is an asset

Skills & Abilities

• Exceptional verbal and written communication skills, with the proven ability to build relationships and work closely with people at all levels of the organization
• A self-starter with strong instincts for driving adoption
• Excellent analytical skills and ability to solve complex problems
• Highly organized with excellent attention to detail and the ability to manage multiple projects simultaneously
• A team player with the ability to support others in a collaborative and flexible manner
• Ability to work independently and execute tasks in a fast-paced environment
• Fluency in both English and French would be an asset

Compensation

The anticipated annual salary for the Innovation Adoption Manager, Business Services is $120,000 - $140,000. Salary levels will be determined commensurate with internal and market equity and experience.

Other Relevant Applicant Information

Blakes welcomes applications from all qualified applicants. The Firm is committed to maintaining an inclusive work environment composed of people with diverse perspectives, backgrounds, identities and cultures. The Firm provides accommodation for applicants with disabilities and in respect of other protected grounds during the recruitment process in accordance with applicable laws. Please contact us to request accommodation. While our experienced team will select and interview successful candidates, Blakes may use Artificial Intelligence (AI) to assist with shortlisting, screening, and evaluating applications.

About Blakes

At Blakes, we care about our people. We are committed to providing exceptional experiences for our clients and employees. As a winner of Canada’s Top 100 Employers, Canada’s Best Diversity Employers and Greater Toronto’s Top Employers awards, we understand the importance of fostering an inclusive workplace environment that brings out the best in each person. Our success as a firm starts with hiring top talent, retaining our people and helping them thrive.