INFUSION COORDINATOR (15-MONTH) - ON-SITE - MISSISSAUGA

Green Shield Canada (GSC); Mississauga; Hybrid; CAD 44,000 - 69,000; Full time

Job summary

Green Shield Canada (GSC) is seeking an experienced coordinator to oversee infusion centers across major Canadian cities. You will schedule appointments, coordinate with nursing staff, PSPs, and physicians to ensure timely patient care and accurate documentation.

The role requires post-secondary education, healthcare scheduling experience, and strong communication skills to support seamless clinic operations and patient outcomes.

Qualifications

• Post secondary education required.
• 1–2 years in Canadian Specialty Pharmacy and PSP experience.
• Experience in healthcare scheduling, administration, infusion clinics, specialty pharmacy, or related healthcare setting preferred.

Responsibilities

• Oversee daily functions of GreenShield infusion centers in the network across London, GTA, and Ottawa.
• Schedule all infusion appointments and manage clinic calendars.
• Be the first point of contact for nursing and appointment scheduling inquiries.

Skills

Healthcare scheduling

Infusion clinics

Communication skills

Time management

Multitasking

Problem solving

Education

Post secondary education

Tools

Scheduling software

Prescription management software

Microsoft Office

Job description

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $43,721.00 - 68,706.00

Responsibilities include:

• Oversee daily functions of all GreenShield infusion centers in the GreenShield Infusion Clinics Network across London, GTA, and Ottawa
• In coordination with the Nursing Supervisor/Nursing Manager, infusion patients, nurses, Patient Support Programs (PSPs), the pharmacy team, and the physician (if necessary), meet established timelines for scheduling and confirming infusion appointments
• Schedule all infusion appointments and manage the infusion clinic calendars to optimize chair utilization and nursing resources on an ongoing basis
• Be the first point of contact for all nursing and appointment scheduling inquiries, in coordination with the Nursing Supervisor
• Review and reconcile post-infusion reports for completeness, accuracy, and potential discrepancies and ccommunicate with Patient Support Programs regarding infusion attendance, treatment status, schedule changes, and required follow-up.
• Process billing and support funding/coverage processes related to iron infusion services as required
• Assist with documentation required for reimbursement programs where applicable
• Facilitate the collection and transfer of therapeutic drug monitoring (TDM) requisitions, laboratory requisitions, and related clinical documentation between PSPs and the nursing team
• Respond to telephone and email inquiries from patients, clinicians, and patient support programs
• Participate in quality improvement initiatives to enhance patient access and clinic efficiency
• Support implementation of new clinic policies and procedures
• Other responsibilities as assigned

WHO WE'RE LOOKING FOR

• Post secondary Education
• 1-2 years in Canadian Specialty Pharmacy and PSP experience
• Knowledge of specialty therapies as it relates to biologic medication and treatment pathways
• Experience in healthcare scheduling, administration, infusion clinics, specialty pharmacy, or a related healthcare setting preferred.
• Experience managing high-volume phone communications and appointment scheduling.
• Proven ability to work effectively as part of aninterdisciplinary team
• Excellent organizational, problem-solving, decisionmaking, conflict resolution and critical thinking abilities
• Excellent interpersonal, listening and communicationskills (written and verbal), ability to direct conversations and target specific issues
• Tech savvy with fundamental knowledge of MicrosoftOffice, scheduling software,prescription management software, and other tools
• Self-regulation of time management and the ability tomulti-task and adhere to deadlines
• Ability to prioritize and manage multiple responsibilities simultaneously
• Deadline-driven and highly detail-oriented
• Professional and compassionatewhen interacting with patients, clinicians, and internal staff

Nice to Have:

• Post-Secondary education in a health-related field
• Familiaritywith conditions commonly treated in infusion clinics, including rheumatoidarthritis, Crohn's disease, ulcerative colitis, psoriasis, multiplesclerosis, osteoporosis, and iron deficiency anemia.
• Able to serve as a liaisonbetween departments and stakeholders
• Whileprior infusion clinic experience is an asset, candidates with strong healthcarescheduling, administrative, customer service, or medical office experience whodemonstrate excellent organizational and communication skills are encouraged toapply.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takeso create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outsideof Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.