PHARMACIST - ON-SITE - LONDON

GreenShield; London; On-site; CAD 110,000 - 140,000; Full time

Job summary

GreenShield is seeking a capable Pharmacist (Operations) to oversee dispensary functions, verify prescriptions, counsel patients, and support group home operations. You will participate in clinical services and ensure adherence to Ontario College of Pharmacists standards.

The role may involve training staff and contributing to reporting for leadership decisions. The position emphasizes patient care, safety, and collaboration within our online pharmacy and group home programs, under Ontario

Qualifications

• Bachelor or Doctor of Pharmacy from an accredited institution.
• Current Ontario College of Pharmacists licensure (Registered in Part A and in good standing).
• Experience with group home or long-term care is an asset.
• Demonstrated experience delivering high-quality pharmacy service and patient care.
• Familiarity with pharmacy software systems (Kroll, PACMed Core).

Responsibilities

• Oversee dispensary operations and ensure compliant patient care.
• Provide clinical verification of prescriptions and counseling.
• Support group home staff with SOPs and initiatives.
• Deliver minor ailment assessments and pharmaceutical opinions.
• Assist with reporting and leadership decision-making.

Skills

Critical thinking

Problem solving

Communication

Customer service

Bilingualism (asset)

Pharmacy software (Kroll)

Pharmacy software (PACMed Core)

Education

Bachelor or Doctor of Pharmacy (accredited)

Ontario College of Pharmacists licensure (Part A)

Tools

Kroll

PACMed Core

Job description

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

As the Pharmacist (Operations Role) at our online pharmacy, you play a pivotal role in customer service, patient care, and delivery of pharmacy services to our growing patient population. Your responsibilities encompass the entire practice scope for Pharmacists under the Ontario College of Pharmacists. This includes ensuring the safety and quality of pharmaceutical product preparation and release, providing service and support to our group home residents and staff, clinical verification of prescription orders, prescription counseling, overseeing all dispensary activities, and providing training, guidance, and direction on standard operating procedures for the pharmacy. You will participate in some clinical services such as minor ailments prescribing and pharmaceutical opinions as well as supporting opportunities for the clinical pharmacist team in determining patient eligibility and fitness for the full suite of clinical services we offer (identify, approach, and schedule patient services). In addition, you may be called upon to provide reporting on various metrics to support decision making by leadership. Your role is crucial in maintaining a seamless workflow, meeting deadlines, and delivering exceptional customer service. In all the duties you perform it is essential to comply with all ethics and standards of practise of the Ontario College of Pharmacists for Regulated Pharmacy Technicians and under the supervision of licensed Pharmacists.

Key Responsibilities:

1 - Dispensary Operations:

• Provide pharmacist oversight and patient care within the dispensary and as part of prescription dispensing activities.
• Clinically verify prescriptions entered in the pharmacy management system.
• Counsel on prescriptions as deemed appropriate and in line with Ontario College of Pharmacists standards of practice and ethics.
• Oversee all compounding activities to ensure patient safety and adherence to standard operating procedures and Ontario College of Pharmacists standards of practice.
• Monitor and adjust dispensary operations and standard operating procedures as needed to maintain patient safety, accuracy, customer service, and patient care.
• Train pharmacy team members to ensure sound operations and adherence to standards of practice and standard operating procedures.
• Participate in identifying, documenting, analyzing, and resolving medication incidents using Pharmapod.
• Communicate effectively with the team to analyze and resolve medication incidents.
• Report on metrics as requested to support business decision making.
• Participate in projects and meetings regarding initiatives and programs that require pharmacy operations input and oversight.

2- Group Home service:

• Be a point of contact for group home staff, management, and leadership regarding standard operating policies and procedures and initiatives.
• Ensure all required activities to support group home operations by the pharmacy are identified and completed as needed.
• Recommend enhancements to group home standard operating procedures to improve patient safety and accuracy throughout the prescription workflow process.
• Train new and existing team members on appropriate group home tasks.
• Identify, analyze, resolve, and communicate issues related to pharmacy service, medication incidents, and new group home requirements.
• Provide after-hours on-call services to group homes as assigned by manager.
• Provide reporting as requested by leadership to support business decision making.

3- Professional Services:

• Identify opportunities appropriate to support patient care and wellness. Provide patients with information about the service and schedule appointments or refer to clinical pharmacist team.
• Provide minor ailment assessment and prescribing services.
• Provide pharmaceutical opinion services when appropriate.
• Support the efforts and activities of the clinical pharmacist activities.

4- Additional Duties:

• Complete additional duties as assigned by manager and other leadership within the organization.

WHO WE'RE LOOKING FOR

• Minimum Bachelor or Doctor of Pharmacy from an accredited institution.
• Current Ontario College of Pharmacists licensure (Registered in Part A and in good standing).
• Experience with group home or long-term care is an asset.
• Demonstrated experience in delivering high-quality pharmacy service and patient care; development of operations/programs/projects to improve and enhance service delivery is an asset.
• Critical thinking and problem-solving skills.
• Desire and drive to grow pharmacy service delivery.
• Bilingualism is an asset.
• Excellent communication and customer service skills.
• Familiarity with pharmacy software systems (Kroll, PACMed Core).

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.