Infrastructure & Technology System Services Representative Winnipeg, CA

Avature; Winnipeg; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated System Services Representative to enhance client satisfaction through onsite technical service. This role involves repairing and maintaining IBM and OEM equipment while ensuring excellent communication and documentation. The ideal candidate will possess strong mechanical skills, a positive attitude, and the ability to work independently. Join a dynamic team where your contributions directly impact client success and innovation in technology. Embrace the opportunity to grow in a supportive environment that values initiative and teamwork.

Benefits

Flexible Work Hours

Training and Development Opportunities

Health Benefits

Employee Discounts

Qualifications

• Strong communication skills and ability to work independently.
• Knowledge of IBM's technical support delivery methodology.

Responsibilities

• Provide onsite technical service for IBM and OEM equipment.
• Maintain accurate documentation and timesheets.

Skills

Teamwork

Communication Skills

Time Management

Mechanical Aptitude

Problem Solving

Manual Dexterity

Education

High School Diploma/GED

Technical Diploma

Tools

Microsoft Office Suite

Various Hand Tools

Test Equipment

Job description

The System Services Representative is a key player in client satisfaction. They are face to face with a wide array of clients on a daily basis. Their role is primarily to perform onsite hardware repair and maintenance of IBM and OEM equipment.

Your role and responsibilities

The System Services Representative is responsible for a variety of activities related to providing onsite technical service to IBM-branded and other equipment manufacturer's Printers, ABM/Cash Management machines, PCs & Laptops, and Networking devices.

This includes interacting with customers, maintaining complete and accurate documentation and timesheets, demonstrating strong interpersonal skills, and having the ability to create a connection with customers.

This position requires comprehensive knowledge of electronics, strong mechanical aptitude, and the ability to properly use various hand tools and test equipment. Both written and spoken English communication skills are a position requirement, as is the ability to follow written or spoken directions, as well as provide information to others in a clear and concise manner.

The candidate must also have a basic understanding of, and be able to articulate, IBM's technical support delivery methodology, particularly as it relates to base and enhanced support. The candidate will also assume additional responsibilities as assigned. Working hours are typically Monday to Friday, 8am to 5pm, however, moderate overtime and a rotating shift work schedule are also components of the position.

Required education

High School Diploma/GED

Preferred education

Technical Diploma

Required technical and professional expertise

• Strong teamwork and communication skills
• Ability to work independently and without supervision
• Strong time management and organization skills
• Physical ability to lift and carry, reach, crouch, crawl, etc.
• Familiarity with Microsoft Office suite
• Must have energy, enthusiasm, initiative, and a positive attitude
• Leadership abilities
• Strong command of both written and spoken English
• Driver’s license and reliable vehicle
• Ability to identify, diagnose, and resolve hardware and software problems
• Manual dexterity and mechanical aptitude
• A+ Certification is an asset.

Preferred technical and professional experience

• At least 2 years of repair experience in the following segments: Banking ATM/CRU/CDU, PCs and laptops, Lexmark printers
• College diploma in a related technical field
• Minimum education of High School completion or Canadian Adult Education Credential (CAEC)
• A+ certification is an asset.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Job Title

System Services Representative - Winnipeg

Job ID

32468

City / Township / Village

Winnipeg

State / Province

Manitoba

Country

Canada

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Position type

Entry Level

Up to 60% or 3 days a week (home on weekends - based on project requirements)

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?