Infrastructure Operations Engineer

Jobgether; Canada; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Vacation 24 days

Holidays 10

Unlimited sick leave

Medical insurance support

Co-working stipend

Dev budget

R&D incentive

Remote-first culture

Job summary

Jobgether, working with a partner company in Canada, seeks an Infrastructure Operations Engineer to maintain Linux-based infrastructure across cloud and bare-metal environments. You will troubleshoot incidents, manage access, perform host provisioning, and contribute to automation while communicating across distributed teams.

You will join a remote‑first, international tech environment with opportunities to improve deployment processes and documentation, while ensuring service reliability and

Qualifications

• Hands-on experience troubleshooting Linux systems in production-like environments.
• Networking fundamentals including TCP/IP, DNS, HTTP, TLS.
• Experience with at least one virtualization platform or cloud environment.
• Ability to independently manage incidents, gather evidence, assess impact, and communicate progress.
• Experience implementing standard production changes with rollback planning.
• Ability to modify automation scripts using Bash or Python.
• Familiarity with AI assistants to aid troubleshooting and documentation.
• Strong English communication for asynchronous, remote work.

Responsibilities

• Onboard/offboard users with access management following security procedures.
• Triage and resolve Linux and infrastructure requests and incidents.
• Provision hosts and production changes across bare-metal, private, and public clouds.
• Troubleshoot DNS and manage domain changes per guidelines.
• Apply firewall and OS changes with rollback verification.
• Monitor performance, investigate alerts, and manage incidents.
• Keep stakeholders updated until service recovery is confirmed.
• Improve alert routing and ownership across teams.
• Manage Jira requests with clear communication and timelines.
• Deploy infrastructure services per runbooks and escalate design choices when needed.
• Maintain technical docs for recurring tasks and coverage.
• Identify small automation gains in onboarding, offboarding, access reviews.
• Collaborate with distributed infra teams to improve reliability and security.

Skills

Linux ops

Networking basics

Incident management

Automation scripting

Bash/Python

AI-assisted troubleshooting

English communication

Ownership accountability

Tools

OpenNebula

KVM

Terraform

GitLab CI

Jenkins

Ansible

FreeIPA/LDAP

Google Workspace

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in Canada.

As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production environments. You will ensure the smooth operation of critical systems, internal services, and network infrastructure while providing effective technical support to distributed teams. Working across bare-metal servers, private cloud, and public cloud platforms, you will troubleshoot incidents, manage infrastructure changes, and optimize day-to-day operations. You will also contribute to automation initiatives, strengthen operational documentation, and improve recurring processes. Collaborating with remote colleagues, you will take ownership of technical requests from initial investigation through verified resolution. This is an excellent opportunity to develop your expertise in Linux infrastructure within a remote-first, international, and technology-driven environment.

Accountabilities

• Manage employee onboarding, offboarding, and access-management requests in accordance with established security procedures, ensuring appropriate approvals, least-privilege access, and verification of completed actions.

• Take ownership of common Linux and infrastructure requests and incidents, from initial triage and troubleshooting through resolution or escalation to the appropriate technical owner.

• Perform standard host provisioning and production-server changes across bare-metal infrastructure, private cloud, and public cloud environments, following approved procedures and escalating non-standard requirements.

• Troubleshoot DNS-related issues and execute authorized DNS and domain-management changes in accordance with established operational guidelines.

• Implement approved firewall and operating-system changes, ensuring appropriate rollback procedures and post-change verification.

• Monitor infrastructure performance, investigate alerts, and respond to operational incidents while prioritizing actual service availability and business impact.

• Keep stakeholders and requesters informed throughout incident resolution, providing regular updates until service recovery has been confirmed.

• Distinguish genuine infrastructure issues from alert noise and improve alert routing, escalation paths, and ownership where necessary.

• Manage Jira requests according to agreed priorities and response times, ensuring clear communication and consistent follow-up.

• Deploy standard infrastructure services using approved specifications, procedures, and operational runbooks, escalating architectural or design decisions when required.

• Maintain clear and accessible technical documentation to support recurring operational activities and ensure effective team coverage.

• Identify opportunities to improve operational efficiency through small-scale automation, particularly across onboarding, offboarding, access management, and access-review processes.

• Collaborate with infrastructure colleagues in a distributed environment to maintain service reliability, security, and continuous operational improvement.

Requirements:

• Hands‑on experience troubleshooting Linux systems in a professional or production‑like environment, with preference for Red Hat Enterprise Linux (RHEL) family distributions.

• Good working knowledge of networking fundamentals, including TCP/IP, DNS, HTTP, and TLS, with the ability to identify and isolate operating‑system, network, and application‑level issues.

• Practical experience with at least one virtualization platform or cloud environment.

• Demonstrated ability to independently manage technical incidents and support tickets, including gathering evidence, assessing business impact, prioritizing tasks, communicating progress, verifying recovery, and escalating issues with clear technical findings.

• Experience implementing standard production changes safely, including rollback planning and post‑implementation verification.

• Ability to understand, maintain, and modify existing automation scripts or develop small improvements using Bash or Python.

• Practical experience using AI assistants to support troubleshooting, scripting, and technical documentation, with the ability to independently validate outputs before implementing production changes.

• Strong written and spoken English skills, with the ability to communicate effectively in an asynchronous, remote‑working environment.

• Excellent analytical and problem‑solving abilities, combined with a proactive approach to identifying and resolving technical issues.

• Strong sense of ownership, accountability, and attention to detail when managing infrastructure requests and operational responsibilities.

• Good communication and collaboration skills, with the ability to work independently while contributing effectively to a distributed technical team.

Nice‑to‑have:

• Experience with OpenNebula, KVM, or other private‑cloud and virtualization technologies.

• Familiarity with Ansible or other configuration‑management tools.

• Knowledge of infrastructure automation and deployment tools such as Terraform, GitLab CI, or Jenkins.

• Familiarity with Git and version‑control workflows.

• Experience administering identity and access‑management platforms such as FreeIPA, LDAP, or Google Workspace.

Benefits:

• Fully remote working environment, with the flexibility to work from anywhere worldwide.

• Flexible working hours, allowing you to organize your schedule around your personal and professional commitments.

• 24 paid vacation days annually.

• 10 additional national holidays.

• Unlimited sick leave.

• Financial compensation toward private medical insurance.

• Reimbursement for co‑working spaces and gym or sports activities.

• Dedicated professional development and education budget.

• Opportunities to work on interesting, challenging, and technically diverse infrastructure projects.

• Strong focus on continuous learning, career development, and technical growth.

• Opportunity to receive a reward for innovative ideas that have the potential to be patented.

• Collaborative, remote‑first working culture that encourages ownership, knowledge sharing, and mutual support.